Vendor Operations Specialist

At DHL, our people are our greatest asset! Everyone’s contribution drives us to be the world's #1 logistics company.

Certified as a Great Place to Work and as a Top Employer, we're dedicated to fostering a positive, collaborative, and supportive environment for all. Our commitment and engagement with Our People ensure we continuously build a workplace we're all proud of. Plus, with competitive compensation and exceptional perks, we make sure your personal life shines just as brightly as your career.

SUMMARY:  
This role oversees the operation and performance of all US transportation vendors to include sourcing, qualifying of all vendors, oversees carrier vendor performance, and relationships; creates, issues and enforces contracts and amendments, on-boards new vendors, and interfaces with cross-functional teams to ensure satisfaction with vendor performance.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Monitor transportation vendors to include contracts, amendments, on-boarding, performance reporting/monitoring to ensure satisfactory quality and compliance within contract terms and conditions.
• Interface with Federal Motor Carrier Safety Administration (DOT & CSA) and vendors ensuring acceptable FMCSA-bestowed grade in compliance with DHL eCommerce (DHLeC) standards.
• Proactively supervise and design solutions for our transportation capacity across the DHLeC network.
• Vendor claim tracking and management.
• Develop and maintain appropriate accessorial agreements.
• Monitor regulatory documentation for accuracy, expiration dates and compliance.
• Monitor rate agreement and contract expiration dates and/or when vendor performance is unsatisfactory to engage management.
• Write, modify and issue contract awards and amendments.
• Interface with cross functional teams (Operations, Loss Prevention, IT and Finance) to ensure quality and satisfaction from all parties.
• Develop and retain productive, effective vendor relationships.
• Strictly enforce all contract terms and conditions.
• Schedule carrier visits to maintain and improve relationships with DHLeC.
• Track, negotiate when appropriate, rates and routing options.
• Monitor, maintain and update general data such as contact information, branches, dispatch locations and others within the Transportation Management System (OTM). 
• Resolve performance issues with vendor carriers. 
• Coordinate, assign, and track invoice queries within the internal cross functional teams.
• Advise vendors of cost, rate, charge discrepancies, corresponds with vendors to adjust charges on paid invoices.
• Assist vendors in complying with DHLeC service regulatory, rate, and invoicing requirements.
• Monitor vendor regulatory documentation to ensure accuracy, expiration dates and compliance.
• Responsible to maintain proper files for all vendors and update the files when needed.  
• Research vendors and provide feedback on findings to management team.
• Claims administrative duties for cargo loss and incident management.
• Other duties as assigned.

EDUCATION/EXPERIENCE:

• Bachelor’s degree in Logistics Management, related degree, or equivalent industry experience.
• 3 to 5 years of experience in related field.
• Experience working within the mail, small package, and parcel market.
• Experience utilizing Oracle Transportation Management software, Salesforce.
• FTL, LTL, Air, and local courier experience.
• Experience in a fast-paced environment.

REQUIREMENTS/SKILLS:

• Knowledge of DOT Hours of service regulations and security policies.
• Knowledge of FMCSA safety policies, requirements, and grading system.
• Knowledge of vendor contract/agreement legal terms, conditions, CFR 49.
• Negotiating skills.
• Able to hold people accountable.
• Excellent decision-making skills in time sensitive and very detailed environment.
• Team oriented, able to work cross-functionally with collaboration as a key factor.
• Strong planning, analytical, and problem-solving skills.
• Strong understanding and comprehension of project and quality management 
• Very strong computer skills and expert level proficiency with Microsoft Office Suite of products – especially Excel, Access, Word, PowerPoint, and SharePoint.
• Oracle Transportation Management System or other similar Transportation Management Systems.
• Power BI and Power Automate Experience
• Excellent written and verbal communication skills.
• Strong critical thinking skills. (analyze, evaluate, interpret information in a logical and systematic way)
• Professional demeanor.
• Highly detail-oriented.

PHYSICAL DEMANDS:

• Physical demands are consistent with a professional office setting. 
• Regular sitting at workstation for 50 – 75% of the work shift
• Frequent standing and walking.

As a Top Employer and leading logistics company, at DHL eCommerce , we are committed to helping you build a career you’ll love with benefits and incentives that support your personal and professional well-being:

• Competitive Pay
• Bonus Programs
• Retirement Savings - 401k with company match
• Medical, Dental, Vision, Well-being programs
• FSA/HSA availability
• Tuition Reimbursement
• Paid Time Off including vacation and sick time
• Company Paid Holidays and Floating Holidays
• Paid Parental Leave
• Employee Discount Program
• Employee Assistance & Work Life Program
• Short Term and Long-Term Disability
• Life Insurance

Equal Opportunity Employer - Veterans/Disability