Vendor Operations Specialist

Job Brief

This role oversees the operation and performance of all US transportation vendors to include sourcing, qualifying of all vendors, oversees carrier vendor performance, and relationships.

At DHL, our people are our greatest asset! Everyone’s contribution drives us to be the world's #1 logistics company.

Certified as a Great Place to Work and as a Top Employer, we're dedicated to fostering a positive, collaborative, and supportive environment for all. Our commitment and engagement with Our People ensure we continuously build a workplace we're all proud of. Plus, with competitive compensation and exceptional perks, we make sure your personal life shines just as brightly as your career.

SUMMARY:
This role oversees the operation and performance of all US transportation vendors to include sourcing, qualifying of all vendors, oversees carrier vendor performance, and relationships; creates, issues and enforces contracts and amendments, on-boards new vendors, and interfaces with cross-functional teams to ensure satisfaction with vendor performance.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Monitor transportation vendors to include contracts, amendments, on-boarding, performance reporting/monitoring to ensure satisfactory quality and compliance within contract terms and conditions.
• Interface with Federal Motor Carrier Safety Administration (DOT & CSA) and vendors ensuring acceptable FMCSA-bestowed grade in compliance with DHL eCommerce (DHLeC) standards.
• Proactively supervise and design solutions for our transportation capacity across the DHLeC network.
• Vendor claim tracking and management.
• Develop and maintain appropriate accessorial agreements.
• Monitor regulatory documentation for accuracy, expiration dates and compliance.
• Monitor rate agreement and contract expiration dates and/or when vendor performance is unsatisfactory to engage management.
• Write, modify and issue contract awards and amendments.
• Interface with cross functional teams (Operations, Loss Prevention, IT and Finance) to ensure quality and satisfaction from all parties.
• Develop and retain productive, effective vendor relationships.
• Strictly enforce all contract terms and conditions.
• Schedule carrier visits to maintain and improve relationships with DHLeC.
• Track, negotiate when appropriate, rates and routing options.
• Monitor, maintain and update general data such as contact information, branches, dispatch locations and others within the Transportation Management System (OTM).
• Resolve performance issues with vendor carriers.
• Coordinate, assign, and track invoice queries within the internal cross functional teams.
• Advise vendors of cost, rate, charge discrepancies, corresponds with vendors to adjust charges on paid invoices.
• Assist vendors in complying with DHLeC service regulatory, rate, and invoicing requirements.
• Monitor vendor regulatory documentation to ensure accuracy, expiration dates and compliance.
• Responsible to maintain proper files for all vendors and update the files when needed.
• Research vendors and provide feedback on findings to management team.
• Claims administrative duties for cargo loss and incident management.
• Other duties as assigned.

EDUCATION/EXPERIENCE:

• Bachelor’s degree in Logistics Management, related degree, or equivalent industry experience.
• 3 to 5 years of experience in related field.
• Experience working within the mail, small package, and parcel market.
• Experience utilizing Oracle Transportation Management software, Salesforce.
• FTL, LTL, Air, and local courier experience.
• Experience in a fast-paced environment.

REQUIREMENTS/SKILLS:

• Knowledge of DOT Hours of service regulations and security policies.
• Knowledge of FMCSA safety policies, requirements, and grading system.
• Knowledge of vendor contract/agreement legal terms, conditions, CFR 49.
• Negotiating skills.
• Able to hold people accountable.
• Excellent decision-making skills in time sensitive and very detailed environment.
• Team oriented, able to work cross-functionally with collaboration as a key factor.
• Strong planning, analytical, and problem-solving skills.
• Strong understanding and comprehension of project and quality management
• Very strong computer skills and expert level proficiency with Microsoft Office Suite of products – especially Excel, Access, Word, PowerPoint, and SharePoint.
• Oracle Transportation Management System or other similar Transportation Management Systems.
• Power BI and Power Automate Experience
• Excellent written and verbal communication skills.
• Strong critical thinking skills. (analyze, evaluate, interpret information in a logical and systematic way)
• Professional demeanor.
• Highly detail-oriented.

PHYSICAL DEMANDS:

• Physical demands are consistent with a professional office setting.
• Regular sitting at workstation for 50 – 75% of the work shift
• Frequent standing and walking.

As a Top Employer and leading logistics company, at DHL eCommerce , we are committed to helping you build a career you’ll love with benefits and incentives that support your personal and professional well-being:

• Competitive Pay
• Bonus Programs
• Retirement Savings - 401k with company match
• Medical, Dental, Vision, Well-being programs
• FSA/HSA availability
• Tuition Reimbursement
• Paid Time Off including vacation and sick time
• Company Paid Holidays and Floating Holidays
• Paid Parental Leave
• Employee Discount Program
• Employee Assistance & Work Life Program
• Short Term and Long-Term Disability
• Life Insurance

Equal Opportunity Employer - Veterans/Disability