What are the responsibilities and job description for the Sr. Engineer, IT Facilities & Network position at DHL Express?
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DHL Express US is hiring for a Sr. Engineer, Facilities & Network, a critical member of the IT Infrastructure team, who works with cross-functional teams to develop processes and controls that improve efficiency, increase customer satisfaction, and improve the user experience across all Service Centers in the US. This role will oversee telecom services and back-office operations including telecom (IT network) implementations, voice service, telecom sites relocation, expansions, vendor management, and implementation of optimization cost initiatives.
This position will capture and analyze application incidents needs to support the business flow / procedure and should be able to manage and maintain reports on activities (e.g., Service NOW), present observations, track initiatives, prepare metrics, and maintain IT inventory levels.
Key Responsibilities :
- Implement, monitor, and manage the correct telecom infrastructure for US Express by multiple vendors (i.e., telecom carriers, facilities vendors).
- Ensure uninterrupted end-to-end telecom services (i.e., routers, switches, circuits) delivered to internal users.
- Implement the technological lifecycle of the products for telecom services, as well ensure, drive, and improve IT audit compliance of telecom services.
- Develop short- and long-term projects for increasing or improving capabilities and updating equipment to improve telecom networks.
- Follow up and manage the financial spend on telecom services, including forecasting and budgeting, and defining technological strategies for building out a well-managed operation, inclusive of automated and preventive controls, driving the prioritization process, highlighting critical dependencies.
- Technical accountability for Routing, Switching (Lan, Wireless services), telecom provisioning & management, service with public links & voice infrastructure, and proxy / internet services & remote telecom access.
- Provide technical support for Peripheral devices used in DHL Express (e.g., Conveyor, Dim Weight, Xray, Scan Tunnel).
- Follow compliant operational process and procedures from BIT Infrastructure, and Third-party Service Providers, around BIT Services functions such as provisioning, management services, establish Service Level Agreements (SLA / OLA)
- Responsible to follow up the standard process of BIT (AOP, BCA, BCRS, GPPRB, Project Management, PO process, participate in build / acceptance test stages from initiation to deployment / transition to support.
- Oversee MDF / IDF Telecom rooms of the Service Centers, Manage Automation components remotely (e.g., Server, tethered Scanners and Xray machines Scanner of Automation)
- TechnicalVendorManagement(thirdpartyvendor). May oversee the completion ofday-to-dayactivitiesor assignments, includingphysical support, assigning,monitoring, and reviewing progress and accuracy of work, evaluating results, etc.may contribute tovendor development.
