What are the responsibilities and job description for the Sr. Manager, IT Facilities & Network position at DHL Express?
What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world. Distinguished as No.
1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business.
Our corporate culture is about personal commitment – to our business, to each other and to our global communities.
DHL is dedicated to being a great place to work.
In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives. Position can be based out of Plantation, FL or Tempe, AZ. Start YOUR career with DHL today… The Sr Manager, Facilities & Network, reporting to the Head of IT Infrastructure, will be a critical member of the IT Infrastructure team and work closely with C-Level and cross-functional teams to develop processes and controls that improve efficiency, increase customer satisfaction, and make user experience better.
As an accomplished Service Delivery and IT operations leader, you will oversee core business and back-office operations including IT Network, Voice, Video Conference Site Management, CCTV Infrastructure, Automation Infrastructure and Local Facility Infrastructure.
You and your team will deliver transformation through disciplined Project Management practices, following DHL’s IT Security Compliance, executing proper IT Vendor Management Key Responsibilities :
- Lead an IT team and Vendors providing the following services to the enterprise : o IT Network services, LAN and WAN, including managing UCTO vendor partner. o Voice & Video Conferencing services. o Site Management services, such as UPS, RAE, Site Surveys and similar. o CCTV Infrastructure support services. o Support to Automation Infrastructure that sustains solutions like LT1 and similar. o Support to local Facility infrastructure such as Reweigh machines, Image Scanners, X-Rays, Scales, Scan Tunnels, and similar.
- Responsible for assuring the integrity of the Facilities and Network services and ensuring that it aligns and meets overall IT strategy and business objectives / goals.
- Provide senior level leadership and management in Facilities and Telecom Network support operation.
- Establish or improve compliant operational process and procedures while managing the IT operation, through internal teams and third-party Vendors, setting up Service Level Agreements (SLA / OLA) for each Facility and Network service.
- Run a well-managed operation, inclusive of automated and preventive controls, driving the prioritization process, highlighting critical dependencies and resource gaps.
- Establish or improve asset lifecycle management of all IT assets used to support Facilities and enable Networks.
- Accountable for designing, implementing, and executing the technology roadmap and strategy for US IT Facility and Network Services, in alignment with the direction received from the Director of Infrastructure, and DHL standards provided by Regional and Global IT.
- Ensure a high level of customer satisfaction, proving that the internal organization and service providers are meeting the customer’s requirements regarding performance, Service Level Agreements (SLA / OLA) for new and existing services.
Monitors and addresses Service Level Agreements (SLA / OLA) performance, issues and exceptions and drives Service Improvement as needed.
