Sr. Engineer, IT Facilities & Network

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DHL Express US is hiring for a Sr. Engineer, Facilities & Network, a critical member of the IT Infrastructure team, who works with cross-functional teams to develop processes and controls that improve efficiency, increase customer satisfaction, and improve the user experience across all Service Centers in the US. This role will oversee telecom services and back-office operations including telecom (IT network) implementations, voice service, telecom sites relocation, expansions, vendor management, and implementation of optimization cost initiatives.

This position will capture and analyze application incidents needs to support the business flow / procedure and should be able tomanage andmaintainreports on activities (e.g., Service NOW), present observations,trackinitiatives, prepare metrics,andmaintainITinventorylevels.

Key Responsibilities :

• Implement, monitor, and manage the correct telecom infrastructure for US Express by multiple vendors (i.e., telecom carriers, facilities vendors).
• Ensure uninterrupted end-to-end telecom services (i.e., routers, switches, circuits) delivered to internal users.
• Implement the technological lifecycle of the products for telecom services, as well ensure, drive, and improve IT audit compliance of telecom services.
• Develop short- and long-term projects for increasing or improving capabilities and updating equipment to improve telecom networks.
• Follow up and manage the financial spend on telecom services, including forecasting and budgeting, and defining technological strategies for building out a well-managed operation, inclusive of automated and preventive controls, driving the prioritization process, highlighting critical dependencies.
• Technical accountability for Routing, Switching (Lan, Wireless services), telecom provisioning & management, service with public links & voice infrastructure, and proxy / internet services & remote telecom access.
• Provide technical support for Peripheral devices used in DHL Express (e.g., Conveyor, Dim Weight, Xray, Scan Tunnel).
• Follow compliant operational process and procedures from BIT Infrastructure, and Third-party Service Providers, around BIT Services functions such as provisioning, management services, establish Service Level Agreements (SLA / OLA)
• Responsible to follow up the standard process of BIT (AOP, BCA, BCRS, GPPRB, Project Management,POprocess,participatein build / acceptance test stages from initiation to deployment / transition to support.
• OverseeMDF / IDF Telecom roomsof the Service Centers, ManageAutomationcomponentsremotely(e.g.,Server,tethered Scanners andXray machinesScannerofAutomation)
• TechnicalVendorManagement(thirdpartyvendor). May oversee the completion ofday-to-dayactivitiesor assignments, includingphysical support, assigning,monitoring, and reviewing progress and accuracy of work, evaluating results, etc.may contribute tovendor development.
• Typically requires BS / BA in related discipline and 8 years of Technology Experience in related field or MS / MA.
• Professional certification or similar : ITILv3 / 4, Cloud (IAAS,PAAS, SAAS), Cisco (CCNP, CCIE), Microsoft certifications, Project Management PMP.
• Strong understanding of modern telecom management platforms :
• SDWAN solutions with IPv6
• Voice SIP, call center & collaboration services
• Telecom public cloud technologies
• Knowledge of ITIL functions (incident management, change management, knowledge base and issue management, IT asset and license management, service level management).
• Project management (agile / waterfall)
• Strong team / project management / networking abilities bringing together groups from different areas of the business.
• Experience managing vendors in a technology outsourced environment services & operation management.
• Must be able to lead technology deployment and support efforts.
• Experience and Knowledge of Telecom (network), Servers, Collaboration (Video, Voice Services, Cisco) and Security Technologies such as,IPSec, VPN, Routers, DNS, DHCP, Virtual Machines, Active Directory Policies, Collaboration Technologies.
• Serves as consultant to management on major matterspertaining topolicies, plans, andobjectives.State-of-the-artknowledge of technologies, processes, and practices.
• Skilled in communicating conceptual and technical documentation both verbally (on phone, one-on-one, to groups) and writing (technical designs, architecture technologies, presentations) to various audiences (work group team, management, internal clients).

Employee Benefits & Incentives

DHL benefits and incentive offerings are designed to reflect a substantial experience for both employees and their dependents during their career and life journey. The specifics will vary, but wherever you join and in whatever role, you'll find our benefits and rewards are among the best in the industry. They include :

DHL is committed to working with and providing reasonable accommodations to persons with disabilities. The job application process includes this application and possibly one or more interviews. If you believe that you might need a reasonable accommodation for any part of the application process, please send an e-mail to ada@dhl.com, and include your contact information

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