What are the responsibilities and job description for the MIA OFR Manager position at DHL Global Forwarding?
Job title: Ocean Operations Manager
Job location: Miami, Fl
DHL Global Forwarding manages the flow of goods and information across a customer's global supply chain utilizing air/ocean/ground transportation, customs brokerage services, and dedicated warehousing/distribution centers. We are part of Deutsche Post DHL, the world's leading logistics provider with operations in over 220 countries. Visit our career site on the web at http://www.dhl-usa.com/en/careers/jobs.html
We have an exciting opportunity for an Ocean Operations Manager for our Miami Station responsible for optimizing processes and driving performance improvements. In this role, you will be instrumental in the design and implementation of Operations Process & Performance plans. Your role will be to identify, analyze, and improve existing general business processes to reduce costs, defects/errors, and rework while enhancing product/service quality in line with our business strategy and objectives, corporate guidelines, and policies.
Key Responsibilities:
Operations Management:
- Oversee the end-to-end ocean freight forwarding operations, including booking, documentation, tracking, and delivery of shipments.
- Ensure timely and accurate processing of all ocean freight shipments.
- Coordinate with shipping lines, carriers, and other logistics partners to optimize shipping routes and schedules.
Customer Service:
- Maintain strong relationships with customers, addressing their needs and resolving any issues related to ocean freight services.
- Provide regular updates to customers on the status of their shipments.
- Ensure high levels of customer satisfaction through proactive communication and problem-solving.
Compliance and Documentation:
- Ensure compliance with international shipping regulations, customs requirements, and company policies.
- Oversee the preparation and accuracy of shipping documentation, including bills of lading, commercial invoices, and packing lists.
- Stay updated on changes in international trade regulations and implement necessary adjustments in operations.
Team Leadership:
- Lead and manage a team of ocean freight coordinators and support staff.
- Provide training and development opportunities to enhance team performance and knowledge.
- Conduct regular performance evaluations and provide feedback to team members.
Cost Management:
- Monitor and control operational costs to ensure profitability.
- Negotiate rates with carriers and service providers to achieve cost savings.
- Analyze financial reports and implement strategies to improve operational efficiency.
Process Improvement:
- Identify areas for process improvement and implement best practices to enhance operational efficiency.
- Utilize technology and automation tools to streamline operations and reduce manual workload.
- Develop and maintain standard operating procedures (SOPs) for ocean freight operations.
Qualifications and Skills:
- Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.
- Minimum of 5 years of experience in ocean freight forwarding or logistics operations.
- Strong knowledge of international shipping regulations and customs procedures.
- Excellent organizational and problem-solving skills.
- Strong leadership and team management abilities.
- Proficiency in logistics software and Microsoft Office Suite.
- Excellent communication and customer service skills.
Benefits: (All non-union employees)
- Total Compensation Package: We offer a competitive base salary.
- 401(k) with a match: Pre-tax 401(k) contribution plan comes with a $1 for $1 match up to 4% quarterly, plus a 2% base contribution annually to help you save for retirement.
- Stock Purchase Plan: Eligible employees can purchase Deutsche Post AG shares at a 15% discount and benefit from the Group's success as shareholders.
- Medical: We offer comprehensive healthcare plans covering preventative care, inpatient and outpatient services, and prescription drugs.
- Vision: Optional coverage for eye exams, frames, and contact lenses.
- Dental: Optional coverage for preventative, major, and basic dental services.
- Holiday / Paid Time Off: The company provides paid time off for 7 major holidays each calendar year (New Year's Day, MLK Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day), plus 8 floating holidays, and accrued vacation days.
Why join DHL Global Forwarding?
We are part of the DHL Group the world's leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html
DHL GLOBAL FORWARDING HAS BEEN RECOGNIZED EXTERNALLY AS TOP EMPLOYER AND
A GREAT PLACE TO WORK !
WHY DOES THIS MATTER TO YOU?
- It means that when you partner with DHL Global Forwarding you're working with an ethical and socially responsible company.
- We believe that when people love to come to work, they give more, try harder for their Customers, and are proud of the service they give.
- And that's why external organizations have granted us different accolades for our people practices
Our Vision: The Logistics Company for the World
Our Mission: Excellence. Simply Delivered.
Our Purpose: We connect people, improving their lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility
At DHL Global Forwarding we cultivate a culture that values both respect and results, placing a strong emphasis on fostering a diverse and inclusive workforce.
DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Work Authorization:
DHL Global Forwarding will only employ those who are legally authorized to work in the United States. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role.
About DHL Global Forwarding (DGF):
DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure the transport of all kinds of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. They also include special transport-related services.
Our business model is very asset-light, as it is based on the brokerage of transport services between customers and freight carriers. We consolidate shipments to achieve higher volumes, purchase cargo space at better conditions and optimize network utilization. Our global presence means we can offer a variety of routing options and meet our customers' increasing demand for multimodal shipments.
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