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Customer Service Representative

DHL
Tacoma, WA Full Time
POSTED ON 12/27/2024 CLOSED ON 2/27/2025

What are the responsibilities and job description for the Customer Service Representative position at DHL?

Role Purpose:

Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.

Key Accountabilities:

  • Resolve product or service problems: clarify the customers complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
  • Maintain customer records and update account information.
  • Maintain financial accounts by processing customer adjustments.
  • Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
  • Perform other duties as assigned.

Required Education and Experience:

  • High School Diploma or Equivalent
  • 0-12 months of system, data entry or reporting experience
  • 0-12 months of warehouse experience, preferred

Our Organization is an equal opportunity employer.



Brand: DHL
Address: 2340 Taylor Way Tacoma, WA - 98421
Property Description: 6062 - Tacoma WA WERC
Property Number: 6062
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