What are the responsibilities and job description for the Customs Support Agent, Monday - Friday 7:00 a.m. - 3:30 p.m. position at DHL?
What makes DHL great?Our People! We know each employee’s individual contributions make us the #1 Delivery and Logistics Company in the world.
Distinguished as No. 1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine
DHL is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.
Start YOUR career with DHL today…
We have an immediate career opportunity for a qualifiedCustoms Support Agent. As aCustoms Support Agent, you will contact customers (shippers and receivers) regarding clearance matters to ensure compliance of federal regulations and the safe and fast delivery of the customer’s shipment. In order to do this, we have to align with government regulations. In addition agents will also be asked to examine various documents including invoices and air way bills.
Key Responsibilities:
- Make contact with customers using all forms of communication to obtain correct documentation to stay in sync with US Custom regulations and US Government Agencies
- Research tariff codes through government websites
- Processes all requests for extensions and cancellation of shipments
- Follow government regulations by supplying missing customer information
- Maintain lines of communication with all departments. (internal/external)
- Review documents to determine information needed for Customs clearance
- Communicate with origin and destination locations regarding shipment status, special handling and delivery processes
- Verify shipment documents for accuracy
- Assign shipments for correction
- Ensure correct and accurate information transmitted in DHL Clearance
Skills & Qualifications:
- High School Diploma or Equivalent
- Overtime is required
- 1-3 years of customer service experience preferred
- 1 year experience in transportation or customs preferred.
- Proficiency with Microsoft Office (Word, Excel, Outlook), database and web-based applications
- Good oral and written communication, problem solving and interpersonal skills both email and phone etiquette a must
Employee Benefits & Incentives
DHL benefits and incentive offerings are designed to reflect a substantial experience for both employees and their dependents during their career and life journey. The specifics will vary, but wherever you join and in whatever role, you'll find our benefits and rewards are among the best in the industry They include:
- Competitive Pay
- Bonus/Incentive Programs
- Retirement Savings – 401K with company match
- myShares - Voluntary plan to buy discounted company shares
- Medical, Dental, Vision, well-being programs
- Tuition Reimbursement
- Generous Paid Time Off – Starting at 4 Weeks (PT/FT)
- Paid Leave
- Employee Discount Program
- Employee Assistance & Work Life Program
- Outstanding training opportunities
DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here:https://www.eeoc.gov/employers/eeo-law-poster
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
