What are the responsibilities and job description for the Director of Global Customs Solutions and Business Development (Individual Contributor) position at DHL?
Location: Charlotte (NC)
Work Model: Hybrid
Job Type: Fulltime
About Us:
DHL Group is a global leader in logistics and supply chain solutions, dedicated to providing innovative and customer-focused services. We are currently seeking a dynamic Director for Business Development & Customs Solutions to drive growth and enhance our offerings in this critical area.
Job Summary:
As the Director of Business Development & Customs Solutions, you will be responsible for leading the business development strategy for our customs product portfolio. You will leverage your expertise in international trade and customs, along with your extensive network, to deliver tailored solutions that meet our customers needs and drive significant business growth. Your role will be pivotal in identifying new market opportunities and expanding our customer base through strategic initiatives, actively hunting for new customers.
Key Responsibilities:
- Develop and execute comprehensive business development strategies for customs products and services, focusing on market penetration and revenue growth
- Formulate and implement strategic initiatives to enhance revenue growth in customs brokerage, with a specific emphasis on DHL TradeConnect
- Actively cultivate new business relationships with targeted accounts that are not yet leveraging DHL TradeConnect for their global customs needs
- Regularly contribute to the enhancement of business development and sales materials, ensuring they effectively communicate the DHL TradeConnect value proposition
- Identify and engage potential clients, leveraging industry networks and insights
- Collaborate with cross-functional teams to design innovative solutions that address complex customer challenges and enhance service offerings
- Conduct high-level presentations and engage with key stakeholders to promote our customs solutions and articulate the value proposition
- Utilize strong hunting and sales skills to achieve and exceed organizational sales targets while fostering long-term relationships with clients
- Maintain deep knowledge of international trade and customs regulations to provide expert guidance to clients and internal teams
- Foster strategic relationships with key customers to ensure satisfaction, retention, and growth, while actively seeking feedback to refine our offerings
- Be a key contributor in marketing and branding aspects during special events such as conferences, fairs, etc
- Responsible for developing and selling Global Customs Solutions to customers of different sizes and sectors.
Education:
- Minimum of a bachelor’s degree in a related field or equivalent years of experience
Experience:
- 7 to 8 years of relevant experience in business development, preferably within customs solutions or related fields, with a focus on leadership roles
Essential Qualifications:
- Proven experience in business development focused on customs products and/or Trade Management software company at a senior level.
- Tech-savvy with a passion for leveraging technology to enhance service delivery and customer experience
- Strong customer-oriented mindset with a focus on delivering value and building lasting relationships
- Extensive knowledge of international trade and customs regulations
- Established network within the customs and logistics industry
- Exceptional leadership, hunting, and sales capabilities, with a track record of driving successful business development initiatives
- Excellent communication skills, including proficiency in presentations and stakeholder engagement
- Strong problem-solving and solution design capabilities
Nice to Have Requirements:
- Experience from the trade management software industry
Salary Range: 135K – 137K per year, depending on experience and qualifications.
Why Join Us?
- The immediate team is small but growing and profitable, offering significant potential for career development
- Engage in an international culture while interacting with various U.S. companies and providing global cutting-edge solutions.
- Be part of a dynamic team working with advanced products designed for customers
- At DHL Group, we value innovation, collaboration, and a commitment to excellence, along with entrepreneurial experience
Join our team and contribute to shaping the future of logistics and customs solutions. We offer competitive compensation, comprehensive benefits, and opportunities for professional growth.
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