Office Manager, Mego Mego Yarra Shared

DHR Health - US:TX:McAllen - Days

Summary:

MISSION STATEMENT:

Our Mission is to improve the well-being of those we serve with a commitment to excellence: every patient, every encounter, every time.

VISION:

Our Vision is to create a world-class health system to advance medicine and increase access for the communities we serve by empowering caregivers to heal through compassion, knowledge, innovation, integrated care and excellence.

POSITION SUMMARY:

The physician office manager is responsible for all administrative, financial, personnel, data processing, housekeeping, facility and maintenance functions. The office manager will also be responsible for the administrative aspects of the clinical function. The office manager will plan, program and use the resources of the practice organization to assure its goals, and the goals of the physician owners, are met. The office manager provides physician’s with data necessary to formulate policy and implements general policy statements provided by them. The physician’s office manager will work under the direct supervision of the physicians and the Cardiology Administrator.

POSITION EDUCATION/ QUALIFICATIONS :

• Bachelor’s degree, preferred.
• Familiarity with office equipment, systems and procedures.
• Capability to manage clinical and non-clinical staff.
• Good written and verbal communication skills required.
• Some evening or weekend work will be required.
• Bilingual – English/Spanish.

JOB KNOWLEDGE/EXPERIENCE :

• Five or more years experience working in a physician office setting with responsibility of all facets of management.
• Knowledge of State and Federal (CMS) regulations.
• Knowledge of accounting that allows for the preparation of revenue and expense reports as well as financial statements.
• Knowledge of data processing concepts, and a familiarity with medical office computer systems.

Responsibilities:

POSITION RESPONSIBILITIES:

• Promotes the facility mission, vision and values by effectively communicating them to others. Considers mission, vision and values in developing services, standards and practices.
• Develops and implements policies and procedures that will guide and support the provision of services, ensures that staff is trained in these procedures and that they are implemented and followed continually, reviews and revises policies and procedures as needed.
• Provides supervision and direction to practice staff. Provides ongoing staff education through monthly and/or weekly meetings, which provide for the opportunity for continuous training. Conducts performance evaluations and recommends merit increases, promotions, and disciplinary action.
• Ensures the coordination of payroll functions and personnel records. Assists with benefits and personnel issues.
• Recruits, interviews and hires competent staff members in accordance with established practice guidelines.
• Performs claim filing, insurance follow up activities, payment posting, and patient collections.
• Promotes customer service.
• Ensures that procedures in the practice operate efficiently so as to provide patients with a positive experience.
• Constantly analyzes operations, and attempts to improve processes, in order to provide better patient services and improve the revenue cycle.
• Responsible for the oversight of billing and collection functions including but not limited to the following: claim filing, insurance follow up activities, payment posting, and patient collections, insurance follow up, analysis, expected reimbursement, posting, and patient collections, reviews of patient files for accuracy of billing, including detailed coding reviews of ICD-9 and CPT codes and for quality improvement.
• Be a subject matter expert in the requirements, rules and regulations of third party payers, particularly Medicare, Medicaid, Private Insurance, and Worker’s Compensation. Familiar with eligibility requirements and authorization requirements.
• Be able to perform physician credentialing and or review existing credentialing for accuracy.
• Prioritizes customer service. Maintains favorable relations between physicians, patients, hospital administration, nursing staff, and all other staff.
• Maintains a professional manner and appearance, remaining calm and objective even in stressful situations.
• Helps motivate staff in a positive manner.
• Other duties as assigned.
  

LINES OF RESPONSIBILITIES :

(Chain-of-command)

• 2.

Other information:

Provide excellent customer service to all DHR customers. All employees are required to attend the DHR C.A.R.E.S program which outlines the Customer Service Principals including: Commitment, Accountability, Respect, Excellence and Service.

AGE SPECIFIC :

Employees must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served in his/her assigned unit. The individual must demonstrate knowledge of principles of growth and development over the life span and possess the ability to assess data reflective of the patient’s status and interpret the appropriate information needed to identify each patient’s requirement relative to his or her age.

AMERICANS WITH DISABILITIES ACT: (ADA) :

A. Essential Duties : Indicated by bold print within performance standards, preceding individual numbered criteria.

The following table provides physical requirements that will be associated with, but not limited to, this position:

B. Working Conditions : The individual spends over 95% of his/her time in an air-conditioned environment with varying exposures to noise. There is protection from weather conditions but not necessarily from temperature changes. The position does have low exposure to malodorous, infectious body fluids from patients and some minimal exposure to noxious smells from cleansing agents.

C. Occupational Exposure: This position has minimal to no exposure to blood, body fluids, or tissues and is an OSHA Category III (although situations can be imagined or hypothesized under which anyone, anywhere, might encounter potential exposure to body fluids). Person who performs these duties are not called upon as part of their employment to perform or assist in emergency medical care or first aid or to be potentially exposed in some other way.

D. Aptitudes : HIGH 1 2 3 4 5 6 LOW

Intelligence: General learning ability: The ability to “catch on” or understand instructions and underlying principles. Ability to reason and make judgments. 3

Verbal: Ability to understand meanings of words and ideas associated with them, and to use them effectively. To comprehend language, to understand relationships between words, and to understand meanings of whole sentences and paragraphs. To present information or ideas clearly. 3

Numerical: Ability to perform arithmetic operations quickly and accurately. 2

Spatial: Ability to comprehend forms in space and understands relationships of plane and solid objects. Frequently described as the ability to “visualize” objects or two or three dimensions, or to think visually of geometric forms. 2

Form Perception: Ability to perceive pertinent details and objects or in pictorial or graphic material to make visual comparisons and discriminations and see slight differences in shapes and shadings of figures and widths and lengths of lines. 3

Clerical Perception: Ability to receive pertinent details and verbal or tabular material. To observe differences in copy, to proofread words and numbers, and to avoid perceptual errors in arithmetic computation. 2

Motor Coordination: Ability to coordinate eyes and hands to fingers rapidly and accurately in making precise movements with speed. Ability to make a movement response accurately and quickly. 3

Finger Dexterity: Ability to move hands easily and skillfully. To work with fingers in placing and turning motions. 3

Manual Dexterity: Ability to move hands easily and skillfully. To work with hands in placing and turning motions. 3

Eye-Hand-Foot Coordination: Ability to move the hand and foot coordinately with each other in accordance with visual stimuli. 3

Color Discrimination: Ability to perceive and respond to similarities or differences in colors, shapes, or other values of the same or different color. To identify a particular color, or to recognize harmonious or contrasting color combinations, or to match color adequately. 3

I have read and reviewed my job description with my supervisor or designee and I understand the job I am expected to perform.

If applicable ____________ certification will be completed within _________ time frame of hire/transfer date.

Employee Signature: ________________________________ Date: ____________________

Transfer/Hire Date Effective: ________________________.