What are the responsibilities and job description for the Technical Support Specialist position at DialedIn?
Plantation or Orlando, FL office or Remote
Overview:
Join DialedIn as a Technical Support Specialist and help revolutionize communication solutions. You'll provide top-notch support to our customers and troubleshoot issues. Your expertise will ensure customers achieve seamless and efficient operations.
Responsibilities:
- Troubleshoot and resolve technical issues for call center software
- Deliver clear and effective guidance to clients
- Document and escalate complex cases to developers as needed
- Collaborate with internal teams for advanced support cases
- Provide training and best practices to customers for product use
Qualifications:
- 3 years of B2B support experience, ideally in SaaS or tech industries
- Excellent problem-solving and technical troubleshooting skills
- Excellent communication abilities
- Experience in call center operations or SaaS support is a plus
Why DialedIn?
- Competitive compensation
- Excellent benefits package
- Growth opportunities
- Hybrid work options
- Apply today to help redefine call center technology!