What are the responsibilities and job description for the Technical Support Specialist position at Path Medical?
Qualifications:
Education: Associates Degree or technical Diploma in a Computer Science or Engineering specialty.
Experience: General computer knowledge coupled with a background in networking and IP device management. Detailed knowledge of Windows features and functions related to Active Directory domain membership is important. Experience with Citrix and thin-client computing is a plus.
Licensure: N/A
Registration: N/A
Certification: Preferred but not required: A , N , MCP, MCSE or any IT Security cert.
Job Description:
The Technology Support Specialist has a mix of responsibilities:
- Field service for locations in southwest central, and northeast Florida locations, with a few others in Minnesota and New Mexico. Most of the field service is performed with remote access tools and telephone support from the Sarasota corporate office so travel is generally 20% or less.
- User account management for Active Directory and several corporate applications, adding and maintaining user accounts according to documented protocols.
- Review of systems and records extracts from various sources to identify trends, manage user access privileges, track inventory, and other projects as assigned.
- End-user application support for retail apps like MS Office Excel or Word, Abode Acrobat and the various browsers used by the company
The role of Technology Support Specialist ensures timely resolution of support requests and clearly communicates with other IT team members to report on new issues and pick up new assignments. Job functions include:
- Onsite technical support when remote support is not able to resolve an issue.
- Installation and support for OS and apps for PCs, laptops and mobile devices.
- Installation and support for printers, scanners and associated applications.
- Problem-solving user issues with hardware and various company applications.
- Protection of Path Medical's confidential information by making sure protected health information is secured at all times, per HIPAA regulations.
- Adherence to company policies and procedures.
- Performing other duties as assigned.
This role is a representative of company administration when interacting with clinics so a high level of professionalism and customer service is a key skill for this position.
Occupational Exposure:
- Low possibility of incidental exposure to blood borne pathogens or chemical hazards
- Low possibility of radiation hazard when working with X-Ray computer equipment
- Direct patient contact is not a job requirement, however work is occasionally performed in clinical areas inside medical offices.
Mental Demands:
Requires:
- Patience, resourcefulness and an ability to solve complex problems
- Frequent judgment calls and situational awareness, in response to technical priorities, actual events or drills.
- English language skills adequate for high-level written, interpersonal, and telephone communication; other language skills are a plus but not required.
- Driving between offices in sometimes dense traffic, with mileage and tolls fully reimbursed.
- Mental agility to gracefully accommodate changing priorities and competing calls for support.
Physical Demands:
Requires the ability to:
- Move quickly in response to assignments
- Sit and stand for long periods
- Reach overhead and underdesk regularly
- Lift up to 40 lbs. occasionally and up to 10 lbs. frequently
Communication:
- Communicates effectively and professionally with fellow employees regarding issues
- Documents effectively in ticketing systems, following issues to resolution.
- Assists in sharing information to ensure successful completion of assigned projects.
- Openly suggests and discusses issues, concerns, ideas or solutions that may improve operations or add efficiency.
