What are the responsibilities and job description for the Front Desk Coordinator / Lead position at Diamond Accelerator?
Front Desk Coordinator / Lead Slim Body Wellness
Location: Riverside County, Orange County, LA County
Schedule: To be discussed with Abby
Compensation: To be discussed based on experience
Benefits: Product discounts, PTO, career growth opportunities
Join Our Growing Team at Slim Body Wellness!
Slim Body Wellness is looking for an experienced and highly organized Front Desk Coordinator / Lead to oversee client experience, front desk operations, and administrative support in our high-end wellness and aesthetics clinic. This role requires a strong customer service mindset, the ability to manage schedules and client interactions seamlessly, and light leadership responsibilities similar to an assistant manager.
Key Responsibilities:
Client Experience & Front Desk Management
Provide a warm, welcoming, and professional atmosphere for all clients.
Greet and check-in clients, confirm appointments, and assist with inquiries.
Educate clients on treatment options, membership programs, and skincare products.
Handle client concerns with professionalism, resolving issues effectively.
Monitor client retention and proactively follow up on missed appointments or renewals.
Scheduling & Administrative Support
Manage appointment scheduling using Blvd software.
Coordinate provider schedules for efficiency and productivity.
Ensure all client intake forms, medical history, and consents are completed before treatments.
Assist with HIPAA compliance and client confidentiality policies.
Oversee inventory of skincare products and office supplies.
Support providers with patient charting, before/after photos, and post-treatment care instructions.
Sales & Business Growth
Assist with upselling and cross-promoting services and retail products.
Manage membership programs, promotions, and gift card sales.
Track key performance metrics (e.g., client retention, product sales, appointment conversions).
Suggest marketing strategies, social media content, and promotional campaigns.
Leadership & Operations Support
Communicate effectively with practitioners, estheticians, and management to ensure smooth operations.
Keyholder responsibilities: Open and close the office, following security procedures.
Requirements:
3-5 years of experience in a medical spa, wellness center, or healthcare setting
Strong customer service and sales experience
Familiarity with cosmetic treatments, skincare, and wellness services
Proficiency in scheduling software (Blvd preferred) and office management
Ability to handle client concerns professionally and maintain a high-end client experience
Strong multitasking, organizational, and communication skills
Leadership capabilities with the ability to assist in managing staff and operations
Why Join Us?
Career Growth Opportunities for advancement and leadership training
Luxury Wellness Setting Work in a high-end aesthetic and wellness clinic
Supportive Team Culture Be part of a collaborative and professional work environment
Ongoing Training Gain expertise in aesthetic and wellness services
Salary : $17 - $23
