What are the responsibilities and job description for the Spa Concierge (Front Desk Coordinator) position at Diamond Accelerator?
Spa Concierge (Front Desk Coordinator)Location: Avail Aesthetics – Raleigh, NC
About Us
Avail Aesthetics is a premier medical spa dedicated to providing top-tier aesthetic treatments in a luxurious and welcoming environment. We pride ourselves on offering an unparalleled client experience with exceptional service, cutting-edge treatments, and a team of highly skilled professionals. We are currently seeking a Spa Concierge (Front Desk Coordinator) to be the first point of contact for our clients, ensuring an exceptional and seamless experience from start to finish.
Position Overview
The Spa Concierge plays a crucial role in creating a polished, professional, and inviting atmosphere. This position is ideal for someone who thrives in a high-end environment, has exceptional customer service skills, and enjoys helping clients feel comfortable and confident in their aesthetic journey.
Key Responsibilities:
- Greet clients with warmth, professionalism, and a welcoming demeanor.
- Manage appointment scheduling, confirmations, and follow-ups.
- Handle client inquiries via phone, email, and in-person with excellent communication and problem-solving skills.
- Assist in retail product sales and educate clients on skincare and aesthetic treatments.
- Maintain front desk organization, cleanliness, and operational efficiency.
- Process payments, invoices, and client accounts accurately.
- Support providers by ensuring treatment rooms are prepped and schedules run smoothly.
- Address client concerns with patience and professionalism, escalating issues when necessary.
- Uphold Avail Aesthetics' brand and service standards at all times.
Ideal Candidate Profile:
- Previous experience in a high-end aesthetic, med spa, or luxury hospitality setting is preferred.
- Polished, well-groomed, and professional appearance—someone who embodies the aesthetics industry.
- Warm, engaging, and customer-focused with exceptional communication skills.
- Organized, detail-oriented, and able to multitask in a fast-paced environment.
- Strong problem-solving skills and ability to handle client concerns with grace and professionalism.
- Familiarity with scheduling software, POS systems, and social media platforms is a plus.
- Passion for the beauty and wellness industry with a willingness to learn and grow within the company.
Compensation & Benefits:
- Competitive hourly wage ($18-20/hour) commission on retail sales.
- Employee discounts on treatments and skincare products.
- Opportunities for professional growth and ongoing training.
- A vibrant, supportive, and luxury-driven work environment.
Salary : $18 - $20
