What are the responsibilities and job description for the Customer Support Representative (CSR) position at Diamond AdvanEdge?
We are committed to employee satisfaction and driving the success of our business. We focus on talent, passion, and culture. We are the leading industry in sales, marketing, and customer satisfaction. We have put together a remarkable training program to develop our Customer Support Representatives to train on development and management and transition into a leadership role within our company in less than 8 months. We are looking to hire 5 new Customer Support Representatives to help expand our promotions with our Clients. Performance-based promotions into management rather than seniority, so you go at your own pace. All openings are ideal for recent graduates, or professionals.
Customer Support Representative Duties/Responsibilities:
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Customer Support Representative Duties/Responsibilities:
- Training and Developing new strategies in customer relations and management
- Create status reports for all projects managed
- Ensure project components are effectively tasked, communicated, handed over and that all deadlines are met
- Strong respect for a team environment
- Ability to cultivate client and consumer relationships
- Customer service background preferred
- Excellent interpersonal, research, and training skills
- Strong Student Mentality and willingness to learn and grow in a team environment
- Grace under pressure and good judgment in sensitive situations
- Mastery of good habits and professionalism
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