What are the responsibilities and job description for the Project Coordinator position at Diamond Assets?
Company Overview
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At Diamond Assets, we prioritize creating sustainable technology plans that ensure equitable access to technology for our clients. We take pride in delivering high-quality refurbished Apple products at an affordable price. Our lifecycle approach aims to meet our mission of providing equitable and affordable access to technology.
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The Role of a Project Assistant
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This position plays a vital role in the growth and success of the organization by ensuring efficient project coordination. As a Project Assistant, you will plan and execute reconciliations and mail-in processes with clients across the country while maintaining effective communication with key contacts within Diamond Assets teams.
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Responsibilities:
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Prepare and complete device evaluation reports for customers.
"> ">Address and resolve client issues and challenges in alignment with company values, mission, and financial goals.
"> ">Coordinate client projects and services for mail-ins, ensuring a seamless experience. Responsibilities include:
"> ">Client communication
"> ">Creating pick lists for the warehouse team
"> ">Label creation and necessary documentation
"> ">Collaborate with the Business Development team on confirmed mail-ins.
"> ">Track mail-ins and ensure accurate reporting of incoming products to the Operations team.
"> ">Update and manage ERP and CRM systems in alignment with project management activities.
"> ">Assist in coordinating rentals, flights, hotels, and labor for national and local pick-ups, prioritizing efficiency and cost reduction.
"> ">Maintain effective communication with shipping & receiving personnel.
"> ">Support the Client Support Manager in developing and implementing new processes and procedures.
"> ">Perform other duties as assigned.
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Key Skills & Qualifications
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Bachelor's degree in business or related field.
"> ">Exceptional verbal, written, and interpersonal communication skills.
"> ">Organized, logical, and willing to adapt quickly.
"> ">Effective critical thinking and problem-solving abilities.
"> ">Ability to work in a fast-paced, self-directed environment.
"> ">Excellent organization and time management skills.
"> ">Knowledge of geographies and mapping.
"> ">Advanced computer skills with the ability to learn and use various software and database applications, including Salesforce and Microsoft Office.
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