What are the responsibilities and job description for the Teller position at Diamond Credit Union?
NO SATURDAY HOURS
Diamond's culture is made up of a team of driven and passionate employees that care about helping others. When you work at Diamond, you will find that you can have more than just a job here, you can build your career. Diamond employees believe in doing more for our members and more for our community, which is what has helped make us one of the Best Places to work in PA for 9 consecutive years. See how your career can grow when you start working with Diamond Credit Union.
Diamond Credit Union is looking for full-time Tellers who deliver an "All-Star" member experience to our friends and neighbors in the community. Our Tellers don't just work for a financial institution; they help make a difference in the community.
All-Stars are team members who get recognized by our members for going above and beyond for them. All-Star Tellers are employees who make our members feel their experience was exceptional. Our Tellers are employees who believe in doing more for our members and more for our community.
Essential Functions
- Process daily member transactions in a prompt, accurate and efficient manner; these transactions include withdrawals and deposits of shares, check cashing, transfers, advances of MasterCard and Line of Credit products, and redemption of saving bonds.
- Responsible for the operation and balancing of a teller drawer.
- Demonstrate an excellence in service; the ability to meet and exceed members' expectations, as well as providing the 'wow' member experience.
- Support branch development initiatives, execute assigned branch development tactics and meet individual goals.
- Effectively handle and resolve member complaints, conflicts, questions, and general inquiries pertaining to their account.
Required Skills/Abilities:
- Demonstrated dedication to positive, member-focus service.
- Excellent organizational skills and attention to detail.
- Good listening and communication skills.
- Ability to travel between branches.
- Available to work Thursday until 7:15 PM and Friday until 6:15 PM on a rotation basis.
Education/Experience:
- High school diploma or equivalent.
- One year of cash handling/customer service experience.
Diamond Credit Union is an Equal Opportunity Employer.
Diamond Credit Union is an equal opportunity employer. It is the policy of Diamond Credit Union to not discriminate against any employee or applicant because of race, color, religion, age, gender, disability, national origin, ancestry, or military status. We are confident that you will find Diamond careers to be a dynamic and rewarding place to work!
