What are the responsibilities and job description for the Floor Supervisor Casino position at Diamond Jo Casino Dubuque?
Job Description
Job Description
Company Description
Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.
Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.
Job Description
Oversee table games and employees to ensure that the safety, integrity, security and Company and regulatory policies / procedures of the above are upheld. Supervise, coach, and support dealers. Maintain superior customer service by identifying, cultivating and improving the established player base working towards a positive Company image whenever possible.
Job Functions
- Stand and circulate throughout assigned area.
- Possess thorough knowledge of games assigned to supervise.
- Calculate all payoffs.
- Understand and monitor compliance with gaming regulations, company policies and procedures.
- Operate computer to access credit line, issue credit.
- Maintain positive customer relations, evaluate play, and extend complimentary services when appropriate.
- Direct and supervise dealers in assigned area.
- Evaluate designated team members’ performance on a yearly basis.
- Monitor changes of cards and dice; inspect new equipment before allowing into play.
- Resolve customer complaints or refer to Shift Manager when appropriate.
Qualifications
Additional Information
All your information will be kept confidential according to EEO guidelines.
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
