What are the responsibilities and job description for the Hotel Front Desk Agent position at Diamond Mills Hotel & Resort?
Hotel Front Desk Agent
Diamond Mills Hotel is currently recruiting Front Desk Agents to help us provide outstanding customer service to our guests. We love our guests, and want them to feel our warm hospitality from the minute they step inside and are greeted by you! Our successful candidates are responsible for maintaining clear communications with supervisors and other departments and promoting hospitality at all times by energetically welcoming guests and resolving issues in a courteous, friendly and efficient manner. We currently have Full-time and Part-time opportunities available, and provide a friendly and welcoming work environment.
Responsibilities include:
- Checking guests into Hotel and confirming payment method
- Checking guests out of Hotel and ensuring that payment has been received in full
- Providing a high level of guest service and professionalism at all times
- Preparing paperwork for closing of shift
- Completing very light clerical assignments
- Maintaining a clean and organized work space and personal appearance
· Answering phones and responding to guest inquiries
Requirements:
- Hotel Front Desk experience preferred, but not necessary – we are willing to train the right candidate
- Available to work shifts that include evenings, weekends and holidays. We have openings for 6:00 am – 2:00 pm, 2:00 pm to 10:00 pm, and 10:00 pm to 6:00 am.
- Proficiency in basic PC use including Word, PDF, Internet browsers, and Email
- Ability to communicate information clearly as well as follow instruction, both orally and written
- Capable of demonstrating patience, kindness, and decorum
- Effective at listening to, understanding, and clarifying concerns and issues raised by guests and team members
- Ability to prioritize departmental functions to meet deadlines and due dates
- Ability to work with and understand basic arithmetic functions
- Must have reliable transportation
Job Type: Part-time and Full-time
Compensation: Starts at $19.00 per hour
Job Types: Full-time, Part-time
Pay: From $19.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evenings as needed
- Evening shift
- Every weekend
- Holidays
- Nights as needed
- Weekends as needed
Work Location: In person
Salary : $19