What are the responsibilities and job description for the Tech Support Analyst position at Diamondpick?
Infosys is seeking a ServiceNow (OMT / SOMT) Architect. In this role you should have hands-on experience with ServiceNow OMT and its interaction with BSS / OSS system including ServiceNow modules CSM (Customer Service Management) / FSM (Field Service Management) in Enterprise / Consumer / Federal segment. You will significantly contribute to identifying best-fit architectural solutions for one or more projects; develop design of application, provide regular support / guidance to project teams on complex coding, issue resolution and execution. You will collaborate with some of the best talent in the industry to create and implement innovative high-quality solutions, participate in Sales and various pursuits focused on our clients' business needs. You will be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.
Candidate must be located within commuting distance of Richardson, TX or Raliegh, NC or Tempe, AZ or Hartford, CT or Indianapolis or be willing to relocate to the area. his position may require relocation and / or travel to project locations
Required Qualifications
- Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
- At least 7 years of experience in Information Technology
- 2 years' experience in Architect role for Telecom Order Management.
- Experience with ServiceNow OMT module and its interaction with BSS / OSS system including ServiceNow modules CSM (Customer Service Management) / FSM (Field Service Management) in Enterprise / Consumer / Federal segment.
- Understanding of Agile way of working.
Preferred Qualifications
