What are the responsibilities and job description for the Inbound Call Center Assistant position at Dice Associates?

Job Description

Are you passionate about delivering exceptional customer service? Do you thrive in a dynamic, fast-paced environment? We are seeking a dedicated and enthusiastic Inbound Call Center Assistant to join our team in Kansas City. Whether you're looking for a full-time position or a flexible part-time role, we have opportunities to suit your needs!

Key Responsibilities :

Customer Interaction : Handle inbound calls promptly and professionally, addressing customer inquiries and providing accurate information.
Issue Resolution : Assist customers with their questions, resolve issues efficiently, and escalate complex cases to the appropriate team.
Record Maintenance : Maintain detailed and accurate records of customer interactions, ensuring all information is up-to-date.
Team Collaboration : Work closely with other departments to handle escalations and ensure a seamless customer experience.

What We Offer :

Flexible Opportunities : Full-time and part-time roles with flexible schedules to accommodate your lifestyle.

Career Growth : Opportunities to develop your skills and advance your career in customer service.

Supportive Environment : Be part of a collaborative team that values creativity and teamwork.

Kansas City Perks : Work in the heart of a vibrant city known for its rich culture, diverse food scene, and excellent work-life balance.

What You Bring :

Experience : Previous experience in customer service or call center roles is preferred but not required.

Skills : Strong communication and problem-solving abilities, with a keen attention to detail.

Attitude : A positive, can-do attitude with the ability to remain calm under pressure.

Flexibility : Willingness to work various shifts, including evenings and weekends, as needed.

Why You Should Apply :

Impact : Play a crucial role in delivering outstanding customer experiences.

Growth : Gain valuable experience in a thriving industry with ample opportunities for advancement.

Community : Join a company that values its employees and fosters a positive, inclusive workplace culture.

If you're ready to make a difference and be part of a dynamic team, apply today! Let's work together to create exceptional experiences for our customers in Kansas City.

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Inbound Call Center Assistant

What are the responsibilities and job description for the Inbound Call Center Assistant position at Dice Associates?

What is the career path for a Inbound Call Center Assistant?

Job openings at Dice Associates

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