What are the responsibilities and job description for the Call Center Customer Service Assistant position at Percepta House?
Job Description
Job Description
Job Description :
We are seeking a professional, friendly, and customer-focused Call Center Customer Service Assistant to join our team. This role involves providing exceptional support to customers via phone, email, or chat, ensuring a positive experience with our company. The ideal candidate will be able to handle inquiries, resolve issues efficiently, and contribute to the overall customer satisfaction.
Key Responsibilities :
- Answer inbound calls and respond to customer inquiries in a polite and professional manner.
- Troubleshoot and resolve customer complaints, escalating to the appropriate department when necessary.
- Process orders, returns, and exchanges, ensuring accurate data entry and follow-up.
- Maintain detailed records of customer interactions in our CRM system.
- Follow up on customer issues and ensure timely resolution.
- Meet or exceed performance metrics, including call handling time, customer satisfaction, and issue resolution rates.
- Stay updated on product offerings, promotions, and company policies to provide informed assistance.
- Collaborate with team members and management to improve service processes and contribute to a positive work environment.
Qualifications :
Job Posted by ApplicantPro
