What are the responsibilities and job description for the Service Warranty/BDC Associate position at Dick Huvaere's Richmond Chrysler Dodge Jeep RAM?
Dick Huvaere's Richmond Chrysler Dodge Jeep RAM is always looking for bright, energetic individuals with a drive and passion for customer service.
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Service Warranty/BDC Associate Duties Include:
- Submit warranty claims to third party warranty companies and follow-up daily on items needed to complete
- Liason with technicians to get proper documentation and information to third party processor
- Answering incoming service calls and addressing service customers' questions professionally and courteously
- Make daily follow up calls to customers to ensure customer satisfaction, verify customer email address and receipt of customer surveys
- Scheduling appointments
- Daily cashiering and miscellaneous administrative duties as required
Requirements:
- Excellent communication, computer and phone skills
- Must be able to work closing hours and Saturday when needed
- Proficient in Microsoft Word and Excel
- Ability to work well with others in a team environment and ability to multi-task in a fast paced work environment
- One to two years of customer service experience, dealership experience preferred.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
- Saturday Monthly
