What are the responsibilities and job description for the Field Investigations Manager position at Dick's Sporting Goods?
At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.
If you are ready to make a difference as part of the world’s greatest sports team, apply to join our team today!
OVERVIEW:
Role Responsibilities:
Internal Investigation Responsibilities (30%)
Detect, investigate, and document potential violations of law and company policy.
Conduct impartial and thorough investigations into potential violations and misconduct.
Resolve internal theft cases through evidence gathering and interviews for all assigned cases.
Oversee case development and disposition, effectively managing multiple case assignments.
Employ analytics, exception-based reporting, and open-source intelligence to initiate and support investigations.
Conduct information gathering (including surveillance) and investigative interviews according to company policy.
Work closely with the corporate investigations, Field LP and stores team to bring investigations to resolution.
Review or prepare investigative information to ensure there is sufficient and proper evidence to support subsequent employment and legal action and prepare formal written and oral recommendations to loss prevention/operations and safety, store operations, human resources, and legal leadership.
Partner, educate, and train field and DC teams on internal investigation practices.
External Investigation Responsibilities (30%)
Detect, investigate, and document potential violations of law and related to external theft, fraud, and organized retail crime.
Collaborate with Field LP and law enforcement for criminal prosecution, providing necessary support and evidence.
Build and maintain strong relationships and networks with key retailers and law enforcement partners through direct engagement and participation in organized retail crime associations (ORCAs).
Review and/or prepare investigative information to ensure there is sufficient and proper evidence to support subsequent legal action and prepare formal written and oral recommendations to loss prevention/operations and safety, store operations, human resources and legal leadership.
Managerial and Leadership Responsibilities (30%)
Lead, direct, and supervise investigative operations within the assigned area of responsibility, supporting store performance and coaching and developing teammates working in stores.
Train, educate, and build relationships with field and DC teams, key retailers, and law enforcement partners to enhance investigative practices and organized retail crime prevention.
Aid in the development of high potential leaders across the organization.
Actively participate in self-development for improvement in current role and for future growth opportunities.
Collaborate and partner as necessary with legal, human resources, store operations, and other business partners to ensure investigations are conducted effectively. Enhance awareness in stores regarding reporting procedures.
Play a crucial role in promoting awareness through regular meetings with field LP and store teams regarding proper reporting procedures, ensuring that all relevant parties understand and follow these procedures.
Maintain strict confidentiality when dealing with investigative matters, respecting the sensitivity and confidentiality of the role.
Provide support to the profit protection team by actively contributing to the safeguarding of company assets.
Administrative and other Duties (10%)
Document and review investigations recorded in the company case management system.
Manage investigations case error reporting and resolution.
Review and respond to assigned Ethics Hotline reports.
Testify in court as needed, effectively managing multiple cases.
Continuously support the needs of the business.
QUALIFICATIONS:
Bachelor's Degree
Bachelor’s degree preferred, but not required with commensurate experience.
5-7 years experience
At least three years of retail investigations or similar experience. Demonstrated analytical experience necessary. Demonstrated written and oral communications experience necessary.
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Bachelor's Degree
Bachelor’s degree preferred, but not required with commensurate experience.
5-7 years experience
At least three years of retail investigations or similar experience. Demonstrated analytical experience necessary. Demonstrated written and oral communications experience necessary.
#LI-LA1
