What are the responsibilities and job description for the Customer Service Supervisor position at Dick Van Dyke Appliance World?
Benefits:
- 401(k)
- Competitive salary
- Dental insurance
- Employee discounts
- Health insurance
- Paid time off
- Profit sharing
- Savings bank
- Vision insurance
The Customer Service supervisor position plays a critical role in the success of Dick Van Dyke Inc. The supervisor will provide front-line direction to our team CSRs, and ensure quality service is provided in every customer interaction. The CSR supervisor will promote professional and personal development of individual team members by administering performance evaluations, training needs, progressive disciplinary actions, and career opportunity programs.
Customer Service Supervisor Schedule:
Customer Service Supervisor Schedule:
- 8 hour shift
- Monday to Friday 8am to 5pm w/ 1hr lunch
Customer Service Supervisor Position Requirements:
- Leadership aspirations. You’re interested in learning how to develop your leadership skills and be a coach, advocate, and role model to our CSRs.
- A post-secondary degree or certificate, preferably in Business Management or Communications. A combination of education and work experience will also be considered.
- At least one year of experience in a leadership, supervisory, or coaching role
- Ability to work both independently as well as in team settings within a fast-paced environment.
- Ability to type 45 WPM with accuracy
- Strong knowledge of MS software (Word, Excel, Power point).
Customer Service Supervisor Position Additional Requirements:
- All Applicants must provide 3 professional references
- High school or equivalent (Required)
- Microsoft Office: 1 year (Preferred)
- Supervisory Experience: 2 years (Required)
- Customer Service Experience: 5 years (Preferred)
- Driver's License (Required)
Customer Service Supervisor Benefits include after 90 days:
- Health Benefits
- Dental Benefits
- Vision
- Life Insurance
- 401K Profit Sharing Retirement Plan
- Aflac
- Flex Spending Account
- 1 week Paid Vacation
- 4 PAID personal days a year
- Off Sundays
Job Type: Full-time
Work Location: One location
Work Location: One location
Customer Service Supervisor Pay: Based on experience
Salary : $38,000 - $50,000
