911 Dispatcher

**After we receive your resume, we will send you a link to an online dispatch skills test. You will need to complete that test within 5 days to be eligible to move onto the next step in our hiring process.

Job Overview:
We are currently seeking a skilled and detail-oriented Dispatcher to join our team. As a Dispatcher, you will play a crucial role in coordinating and dispatching emergency services, law enforcement, or medical personnel to various locations. The ideal candidate will have excellent communication skills, the ability to analyze situations quickly, and the capacity to remain calm under pressure. Though we are not on scheduled swing shifts, all dispatchers are expected to work day and night shifts depending on their assigned schedule rotation.

Responsibilities:
- Receive emergency calls and gather essential information
- Dispatch appropriate personnel to the scene of emergencies or service requests
- Monitor and track the location of field units using GPS or GIS systems
- Communicate with emergency responders, law enforcement agencies, and medical professionals
- Transcribe and relay important information accurately and efficiently
- Analyze situations and make quick decisions regarding resource allocation
- Maintain accurate records of all calls, dispatches, and related activities
- Provide support to field personnel as needed
- Ensure compliance with all relevant laws, regulations, and protocols

Skills:
- Strong communication skills, both verbal and written
- Proficient in data entry and record keeping
- Knowledge of dispatching procedures and protocols
- Familiarity with GPS or GIS systems for tracking purposes
- Ability to analyze information quickly and make sound decisions
- Understanding of law enforcement or medical terminology is a plus
- Ability to remain calm under pressure and handle stressful situations effectively

An online skills test will be given to all applicants. Test may be retaken after 6 months for those who have previously taken. Candidates will be interviewed and a background check completed. Successful candidates may be offered conditional employment with successful completion of the training period. Training will consist of a 3-month hands on approach at the Dickinson County Sheriff’s Office 911 Dispatch Center. Basic Dispatch and Advanced Dispatch schools follow with all cost paid by the Sheriff’s Office.

If you are a motivated individual with excellent communication skills and the ability to think on your feet, we encourage you to apply for this position. Join our team today and make a difference in your community as a Dispatcher.

Job Type: Full-time

Pay: $19.65 - $23.62 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• On-the-job training
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Holidays
• Overtime
• Rotating shift
• Rotating weekends

Education:

• High school or equivalent (Required)

Experience:

• Typing: 1 year (Preferred)

License/Certification:

• Driver's License (Required)
• CPR (Preferred)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Ability to Commute:

• Iron Mountain, MI 49801 (Required)

Ability to Relocate:

• Iron Mountain, MI 49801: Relocate before starting work (Required)

Work Location: In person

Salary : $20 - $24