What are the responsibilities and job description for the Dispatcher position at Oneida Nation?

FIRST POSTING TO ENROLLED ONEIDA TRIBAL MEMBERS ONLY

Salary is Negotiable

After successful completion of the probationary period, employee will receive off probation wage increase.

Summary :

Under direct supervision of the Dispatcher Supervisor, receive emergency and non-emergency calls for service from the public, patrol officers and surrounding police / government agencies. Enter accurate and complete data into the CAD (Computer Aided Dispatch) system and broadcast the information to the police patrol units and / or appropriate public safety agencies. Maintain and enter accurate and complete information into the departments RMS (Record Management System). Utilize the AS400 (Oneida tribal plate system) to query vehicle registration / owner information. This position works shifts including nights, weekends, and holidays as assigned by the Dispatcher Supervisor.

Responsibilities :

Answer and route emergency and non-emergency call for service received via telephone, radio, Brown County CAD, citizen walk-in, fax or teletype and gather accurate and complete information regarding the call for service.
Enter complete and accurate information into the OPD CAD system and broadcast the information to police patrol units to investigate. Relay accurate / complete information to / from police patrol units and surrounding police / government agencies.
Query information received from patrol officers or surrounding police / government agencies utilizing the TIME (Transaction Information for Management Enforcement) System for status / wants / warrants and relay accurate / complete information.
Contact Police Officers to verify assignments / locations and officer's safety as required.
Enter warrants, runaway / missing persons, and stolen vehicle / guns / plates / articles into the TIME system as required and ensure data entered is complete and accurate. Communicate with other law enforcement agencies to confirm warrants / wants on same.
Collect, analyze and prioritize information received from the public, police patrol units and surrounding police / government agencies. Route information to appropriate police personnel or agency.
Enter police incident reports, traffic / ordinance citations, citation dispositions, warnings and bicycle registrations into the Visionair RMS (Record Management System). Ensure the information is entered timely, accurate and complete.
Provide statistical information when requested.
Enter and retrieve accurate / complete computerized criminal justice records using the TIME System, Wisconsin Criminal Justice Information System, Wisconsin Criminal Information Bureau, National Crime Information Center, Department of Transportation, WILENET (Wisconsin Law Enforcement Network) and other related law enforcement computer programs.
Route, transmit and interpret teletype messages received via the TIME system.
Coordinate all police, fire, ambulance and other emergency requests for service; relays accurate / complete information to police patrol units or surrounding public service agencies.
Transmit and receive messages between OPD, the Oneida Nation and other law enforcement agencies as needed.
Enter officer's daily patrol activities and maintain daily resume. Update and copy police reports / forms when required.
Monitor cameras and maintain security of OPD; report any malfunctions to supervisor for repairs.
Utilize and operate a two-way radio communication system, multiple telephone lines, digital audio recording system, PC, fax, scanner and copier.
Maintain and ensure that all computer, radio and telephone equipment is operational and functional; report malfunctions to supervisor for repairs.
Assist with administrative duties as needed; route phone messages, respond to requests from other Tribal employees and the public. Maintain the schedule for the community room and provide routine information as needed.
Monitor juvenile records and information; act as a liaison with agencies and ensure they receive pertinent information.
Transcribe audio recordings for submission to the District Attorney and juvenile authorities when requested.
Contribute to a team effort and accomplish related results as required
Practice excellent customer service skills always to include, but not limited to, addressing citizen and departmental employees in a courteous and timely manner.
Exercise good judgment when making decisions in both emergency and non-emergency situations.

Skills : Essential :

Ability to work with little or no supervision

Knowledge of and the ability to utilize a computer, required software, and telecommunications equipment

Knowledge of the principles and practices of police telecommunications

Ability to maintain emotional stability in stressful situations

Knowledge of or the ability to learn the area geography and awareness of community events.

Knowledge of state, criminal, and traffic laws.

Skill in problem solving and time management.

Ability to obtain information from distraught callers.

Ability to enter computer data rapidly and accurately.

Ability to communicate effectively and precisely in the English language, both verbally and in writing.

Ability to establish and maintain effective working relationship with the public, departmental staff, and other law enforcement agencies.

Ability to make intelligent decisions in routine and emergency situations and handle the psychological stresses of work.

Ability to work as a team member in a structured work environment.

Ability to multi-task and meet deadlines.

No misdemeanor or felony criminal convictions. Must pass background check prior to and during employment with the Oneida Police Department to maintain State Employment Eligibility Requirements and / or Tribal State Compact and / or the Tribal Gaming Ordinance as they pertain to the position and the location of the department. 3.1 A person whose prior activities, criminal record if any, or reputation, habits, and associations pose a threat to the public interest or to the effective regulation of confidential information or enhance the dangers of unsuitable, unfair, or illegal practices, methods, or activities in the business of the Oneida Police Department.

Education Requirement - Or A Closely Related Field :

Education with Equivalent Qualifications :

Essential :

General Ed, High School Equivalency Diploma, HS Diploma

Credentials : Essential :

Driver's License Personal Vehicle

Insurance Required

Telecommunications

CPR and Red Cross First Aid

Must be CPR and Red Cross First Aide Certified or the ability to obtain within three (3) months of employment. Must maintain CPR and Red Cross First Aide Certification during employment.

Ability to obtain and maintain State certification for the TIME system.

Working conditions : Essential :

Sit frequently

Stand occasionally

Walk occasionally

Lift 11-24 pounds occasionally

Move 11-24 pounds occasionally

Work is performed indoors with a moderate noise level frequent interaction with the public and Public Safety employees

Must be able to hear and distinguish sounds at various frequencies and volumes.

Must be able to work extended hours and various work schedules, including evenings, weekends, and holidays.

Able to distinguish people or objects at various distances under a variety of light conditions.

Experience : Essential :

Must be able to pass a CRITICALL Skills test.

Nonessential :

Knowledge of the Computer Aided Dispatch (CAD) system.

Knowledge of Records Management System (RMS).

Knowledge of the Wisconsin TIME system.

Prior Dispatching experience or Law Enforcement knowledge

Other information :

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT - The Oneida Nation does not discriminate based on race, color, national origin, sex, religion, age or disability status in employment or the provision of services. However, individuals of Indian ancestry and Veterans will be given preference by law in employment.

Continuation of this position is contingent upon funding allocations.

Must maintain strict security, confidentiality, and quality to meet professional standards of the department.

Must adhere to all Oneida Nation Personnel Policies and Procedures, Oneida Nation Standard Operating Procedures, and Area and Program Strategic Plans and Policies.

Must pass a background check to meet Employment Eligibility Requirements. If applicable, must pass a background check to meet Oneida Nation / State Compact and / or Oneida Nation Gaming Ordinance, and may be required to obtain a temporary license and / or Gaming license as a condition of employment.

Must be willing and able to obtain additional related education and training.

Must pass a pre-employment drug screen and adhere to the Nation Drug and Alcohol-Free Workplace Policy.

A Tuberculosis (TB) Screening and / or a 2 step TB Skin Test is required within thirty (30) days of employment.

Must provide a copy of diploma / degree, license, or certification upon employment.

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