What are the responsibilities and job description for the Customer Satisfaction Expert position at Diehl CDJR of Robinson?
Job Title: Customer Satisfaction Expert
We are seeking a seasoned Service Manager to join our team at Diehl CDJR of Robinson. The ideal candidate will possess excellent leadership skills, technical expertise, and a customer-centric approach to deliver exceptional service experiences.
Main Responsibilities:
- Lead the service department, focusing on customer satisfaction and operational efficiency.
- Analyze and improve technicians' productivity and payroll processes, ensuring accuracy and timeliness.
- Cultivate a high-performing service team through recruitment, development, and training initiatives.
- Develop and execute strategies to achieve departmental goals, emphasizing forecasting, scheduling, and quality control.
- Foster collaboration across departments to drive effective communication, teamwork, and business outcomes.
- Ensure compliance with manufacturer and dealership training standards within the service department, promoting ongoing learning and professional growth.
- Design and implement customer relations strategies to boost CSI scores, using data-driven insights and customer feedback.
- Partner with vendors to create engaging service promotions and maintain service programs that meet customer demands.
