What are the responsibilities and job description for the Customer Care Representative position at DIELECTRIC MANUFACTURING INC?
Job Details
Description
Who is Dielectric Manufacturing?
Dielectric is a plastics and metals contract manufacturer specializing in thermosets and thermoplastics, delivering world class service using our family values. Our company values guide all that we do…
Accepting the Challenge
Responsible & Accountable in everything we do
Treat others with Respect
Open to Change for the better
Passion in everything we do
Get ‘r Done
What does the job involve?
The Customer Care Representative is responsible for responding to customer inquiries regarding pricing, order placement, delivery status and rescheduling, in a timely and professional manner.
What will my responsibilities include?
• Provide customers with correct and accurate delivery information
• Advise customers of price changes and delivery changes
• Request new prints when they are required
• Enter and process new Sales Orders
• Provide Order Acknowledgements
• Issue credits
• Provide general support for the Sales Department
• Answer main phone line, as needed
• Attend courses or seminars and assist project teams when asked
• All other tasks assigned
• May be cross-trained for other positions
What key skills and experience do I need?
• Able to communicate effectively, verbally and in writing, in a courteous, cooperative and professional manner
• Attention to detail and accuracy
• Self-motivated, able to work with minimal supervision
• Passion for customer care and teamwork
• Dependable
What qualifications should I have?
• No experience required; 1-2 years’ experience in Customer Care preferred
Why join the Dielectric Manufacturing community?
We offer excellent wages and comprehensive benefits including: Medical, Dental, Vision, Life Insurance, Disability Insurance, Paid Holidays, Vacation, and 401(k) with Employer match up to 4%. You will be joining a family owned and team-orientated company that wants our employees to be successful and to grow from within.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, national origin, age, or other protected status. For consideration, please submit your resume with salary requirements.
Equal Opportunity Employer: Minorities, Women, Veterans, Disabilities
Qualifications
