Front Office Coordinator

****$1,000.00 Sign-On Bonus! ****

Position Summary

Front Office Coordinators at Level I are responsible for checking patients in and out, using Dentrix dental software to schedule appointments, and assisting patients.

Essential Functions:

• Provide high quality patient care
• Greet patients, check patients in, and assist with completion of patient history and registration forms
• Advise and educate patients about the dental insurance programs, cash sliding scale fees, and Care Credit
• Verify patient eligibility for Medi-Cal
• Present treatment plans to patients
• Collect payments as needed
• Fax prescriptions to pharmacies, as directed
• Assist patient in making specialized transportation arrangements (ex. Lift Line)
• Work closely with clinical staff and other front office staff to insure smooth flow of patient care
• Verify if patient needs an MD consult and process it before patient’s next appointment
• Scan patient form into Dentrix and manage document center
• Answer phone calls and questions from patients and providers about clinic eligibility guidelines and services covered by Medi-Cal
• Schedule and confirm upcoming appointments via telephone and fill cancelled/scheduled appointments to ensure a full clinical schedule
• Assist in coordinating daily schedule with patient treatment plans
• Assist in making DTI calls and schedule 6-month heck-ups
• Prepare and maintain Daily Schedule
• Fill cancelled/rescheduled appointments assuring schedule is full

Required Competencies:

• Highly skilled in the use of personal computers and MS Office Suite
• Excellent people skills, team player, must be able to deal with diverse groups of people in a professional manner both in person and on the telephone
• Organized, with attention to details and accuracy, ability to be creative, flexible, and self-starting
• Trustworthy, with ability to apply tact and sound judgement in all professional interactions
• Must work well under deadline pressure and be able to juggle multiple tasks efficiently
• Results oriented and solution driven; willingness to collaborate and achieve results in cooperation with others

Required Education/Experience:

• Minimum of two years dental office administrative experience preferred

Preferred Education/Experience:

• Dentrix Dental Software
• Bilingual (Spanish/English)

Physical Demands:

• Must be able to lift 20lbs

Work Remotely

• No

Job Type: Full-time

Pay: $25.00 - $26.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Application Question(s):

• Are you available to work 7:00am to 4:00pm?
• Are you looking to work full-time ( 40 hours a week)?

Education:

• High school or equivalent (Preferred)

Experience:

• Appointment scheduling: 3 years (Preferred)
• Administrative: 2 years (Preferred)
• Customer service: 3 years (Preferred)

Ability to Relocate:

• Santa Cruz, CA: Relocate before starting work (Required)

Work Location: In person

Salary : $25 - $26