What are the responsibilities and job description for the IT Field Technician position at DigaCore Technology Consulting?
About us:
Digacore Consulting is a technology consulting firm that offers Managed IT Support Services to our clients. We are currently seeking a Full-time Field Technician to join our growing and talented team. At Digacore, we take pride in maintaining the highest standards of customer service and providing technical solutions that optimize our client's business goals. Our overarching goal is to foster a work environment filled with growth-oriented individuals who possess a 'get it done' attitude and understand the value of teamwork and healthy interactions with both clients and co-workers. The ideal candidate for this Field Technician role is someone who inherently excels in coordination and organization, wants to travel, thrives as a team player, and is well-equipped to excel in a dynamic and fast-paced work setting.
About the Role:
Our company services clients nationwide, requiring travel throughout the states, occasionally for several days at a time. The responsibilities include setting up hardware, installing applications, and dealing with the needs of the client throughout the onboarding process. The individual must possess excellent customer service and communication skills with a friendly disposition towards clients and the ability to communicate effectively with the internal team.
Primary Responsibilities:
- IT surveys for initial customer onboarding
- Working with the Projects team as an onsite resource
- Document and photograph details of previous network and IT infrastructure
- Working with the projects team to upgrade and replace IT infrastructure.
Requirements:
- Proficiency with Office 365 applications
- Familiarity with network and IT equipment.
- Willing and eager to learn and grow in the IT field.
- Must have the ability to carry up to 50 LB on network equipment.
- A reliable form of transportation with a driver's license is required.
- Must be able to fly to other states.
Benefits:
- Health insurance and Dental insurance
- Paid time off
- Life and disability insurance
- 401k
