What are the responsibilities and job description for the IT Field Technician I position at iT1?
iT1, a leading national technology solution provider headquartered in Tempe, AZ, is looking for a motivated IT Field Technician I to join our team. iT1 has been recognized by the Phoenix Business Journal's "Best Places to Work" in Arizona for the past 11 years. This is a testament to the great team and culture we have here at iT1!
Are you ready to take your career to new heights with a role that offers extensive travel opportunities? At iT1, we're looking for a dedicated IT Field Technician I who thrives on the road and excels in both internal and external responsibilities. As a critical point of contact between our organization and our valued customers, you'll engage, build, and execute cutting-edge technologies and images.
In this dynamic position, you'll ensure all assigned tasks are completed to the highest iT1 standards while enjoying the adventure of traveling up to 75% of the year. If you're passionate about technology and love the idea of exploring new places, this role is perfect for you!
Requirements
- Travel 75% or more of the time to Client sites to execute specific project requests.
- Provide excellent customer service and IT support during field visits.
- Disperse equipment to the appropriate installation location onsite and install using best practices cable management.
- Diagnose errors and technical problems and determine proper solutions to produce timely and detailed reports.
- Validate equipment functionality.
- Work with the Project Manager and senior engineers to execute projects based on priorities, goals, and objectives.
- Provide notification to Professional Services management when issues are ongoing and impacting end users to keep them informed.
- Document all client issues and escalate to the Project Manager.
- Create documentation as needed.
Job Qualification Requirements :
Physical Demands May Include :
Benefits
