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System Administrator

Digital Guidance
Waterford, MI Full Time
POSTED ON 3/25/2025
AVAILABLE BEFORE 4/23/2025

Position Overview

A versatile System Administrator to support both our managed service clients and break-fix customers. This role requires the ability to balance proactive maintenance for MSP clients while handling on-demand support for break-fix customers.


Core Responsibilities

1. Client System Management (35% of time)

  • Monitor and maintain MSP client systems for performance, security, and uptime
  • Perform regular system updates and patches via MDM for managed clients
  • Resolve system alerts and tickets promptly
  • Conduct monthly network equipment updates and backups for MSP clients
  • Manage and validate backup processes for managed clients

2. Technical Support (40% of time)

  • Provide remote and on-site troubleshooting for all clients
  • Scheduled maintenance for MSP clients
  • On-demand support for break-fix customers
  • Manage support tickets, ensuring clear documentation and client communication
  • Participate in rotating on-call schedule (one week every six weeks)
  • Prioritize between scheduled MSP work and break-fix emergencies

3. Security & Compliance (15% of time)

  • Deploy and manage security solutions for MSP clients
  • Provide security recommendations for break-fix customers
  • Ensure SentinelOne deployment across managed client devices
  • Manage user accounts and access controls

4. Documentation & Process Improvement (10% of time)

  • Maintain accurate system documentation in ITglue
  • Detailed documentation for MSP clients
  • Basic documentation for break-fix customers
  • Manage software licensing and vendor information
  • Stay current with industry trends and technologies

Additional Responsibilities

  • Assist with project planning and execution
  • Identify opportunities to convert break-fix customers to managed services
  • Provide accurate time tracking for break-fix billing


Qualifications

  • Strong troubleshooting skills across various technologies
  • Ability to quickly adapt to different client environments
  • Excellent time management and prioritization skills
  • Professional customer service demeanor


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