What are the responsibilities and job description for the Dispatcher/Customer Service position at Digital Print Solutions?
Summary: Answer and direct incoming phone calls. Perform routine clerical and administrative functions such as placing supply orders, dispatching service calls, organizing and maintaining paper and electronic files, or providing information to callers.
Essential Duties and Responsibilities:
· Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
· Service Dispatch coordination for multiple branch offices.
· Place supply orders that come in via phone
· Maintain customer satisfaction, handle inquiries, and direct customers to the appropriate persons according to their needs.
· All other duties assigned.
Competencies:
· Comfortable on the telephone
· Multi-tasking skills.
· Logical decision-making skills for Dispatch organization for multiple branch offices.
· Competent in basic computer skills, Excel, Word and an online customer service database.
Job Type: Full-time
Pay: From $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Ability to Commute:
- Macedonia, OH 44056 (Preferred)
Ability to Relocate:
- Macedonia, OH 44056: Relocate before starting work (Preferred)
Work Location: Hybrid remote in Macedonia, OH 44056
Salary : $20