Digital Adoption Platform Specialist

Role:

The Digital Adoption Platform Specialist will support the implementation and maintenance of WalkMe, ensuring its successful adoption across Digital Realty’s enterprise applications. Acting as the primary backup and support for the Head of Digital Adoption Platform, this role will assist in deployment, training, analytics, and continuous improvement efforts.

What you’ll do

• Serve as a key support resource for WalkMe deployment across Digital Realty applications.
• Act as the primary backup for the Head of Digital Adoption Platform, ensuring continuity in leadership as needed.
• Assist in managing external consultants to ensure timely project execution.
• Analyze platform usage data and provide actionable insights for improvement.
• Collaborate with internal teams to design training materials and onboarding experiences for platform users.
• Conduct regular reviews of WalkMe content to ensure relevance and alignment with user needs.
• Support the integration of WalkMe analytics into broader organizational performance dashboards.
• Contribute to the creation and nurturing of an internal advocacy network for platform adoption.
• Participate in agile sprints to prioritize and implement platform enhancements.

What you’ll need 

• Bachelor’s degree in Business, Information Systems, or a related field.
• 3 years of experience in digital adoption platforms, IT support, or business systems analysis.
• Hands-on experience with WalkMe or similar platforms is highly desirable.
• Strong analytical skills, with the ability to translate data insights into actionable improvements.
• Familiarity with enterprise systems such as Salesforce, Oracle, or ServiceNow.
• Excellent communication skills, with the ability to engage effectively with diverse stakeholders.
• A proactive mindset and ability to work in a fast-paced, agile environment

A bit about us

Digital Realty supports the world's leading enterprises and service providers by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, our global data center platform, gives customers a reliable foundation for scaling their digital business and efficiently managing data gravity challenges. The size and scale of our business puts us in a unique position to offer customers access to 300 facilities in 50 metros across 25 countries and six continents.

A bit about our Digital team

IT

Our IT team is at the heart of our business. We develop infrastructures, design and build networks, support servers and provide the first line of support by delivering rich connectivity for our customers. With new data centers coming online all the time, it’s a rapidly changing technical environment so our team is always ready to innovate and take the lead on projects. We constantly develop, deploy and support vital networks and data services that drive business performance and improve life for customers around the globe.

What we can offer you

Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers. 

Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you’ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us. 

Our Compensation Philosophy

Digital Realty offers its employees a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions. Central to our compensation philosophy is rewarding our employees for achieving the values and objectives aligned to the company's overall goals and values.

This is an exciting time to join our business so apply now and make your mark on our future.

Notes:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Digital Realty is an equal opportunity employer, EOE/AA/M/F/Vets/Disabled.  All applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or protected veteran status, or other status protected by law or Company policy.

Digital Realty is a publicly traded company (NYSE: DLR) with investment grade ratings from all three major ratings agencies.

Please do not forward unsolicited resumes to any employee of Digital Realty and its subsidiaries. Digital Realty is not responsible for any fees related to unsolicited referrals.