What are the responsibilities and job description for the Will Call CS Ops Associate position at Digital Room LLC?
Job Description
Job Description
We are actively hiring for Will Call Customer Service Associate for our location in Saddle Brook , NJ.
Shift : 8 : 30am to 5 : 30pm
Essential Functions / Responsibilities :
- Assist HD, Sales, Team Leads and IRS team with Will Call and production complaints- Open a PT, and alert IRS team with QC issues at Will Call counter
- Coordinate with key production personnel and HD, Sales, Team Leads and IRS team to identify items that will not meet deadline for shipping or delivery
- Follow up with production items that are delayed / late
- Communicate in timely fashion information about late items to customer facing groups
- Order / Item identifiers and basics (ie JO Number, Item Number, Original due date)
- Actions taken to make sure items are fulfilled the soonest possible time (if applicable)
- Stop production if serious product defects are detected
- Participate in the development of product specifications
- Communicate and follow up with customer facing groups on information that production needs to fulfill orders
- Coordinate with key production personnel customer requests and communicate whether such requests can be granted
- Upgrades and downgrades with orders (e.g. changes in quantity, stock, TAT, shipping method)
- Provide feedback on identified issues / concerns that need to be addressed and when capable provide suggestions or be part of a team to address concerns and improve processes. This includes escalating concerns to leadership when deemed necessary
- Must be proactive with completing other duties as assigned
Knowledge / Skills / Abilities :
For further information on the digital room, please explore our website www.digitalroominc.com
