What are the responsibilities and job description for the Jr Business Analyst - Detroit, MI position at Digital Technology Solutions?
Job Details
DTS is looking for Junior Business Analyst for a Direct Client position based in Detroit, MI
Job Description:
The Business Analyst will play a pivotal role in addressing system related queries from customers. The individual will act as a liaison between multiple stakeholders and IT partners. Primary responsibilities will include working with Business, multiple dealerships to understand system issues providing user support, ensuring smooth operation by identifying and resolving problems, often working closely with end-users to understand their needs and offer solutions. The individual will be forming close partnership with IT stakeholders to communicate any system issues to bring it to resolution. The Business Analyst will drive value during the development lifecycle from capturing system issues; conduct/participate UAT testing, support monthly releases and weekly hot fixes following agile methodology.
Mandatory Skills:
The ideal candidate must be passionate about delivering results, must be an innovative and strategic thinker, willing to challenge status quo, can learn quickly, is self-motivated, detail oriented, should possess people skills and have risk management capabilities. The Business Analyst will need a blend of business skills and experience in leading cross-functional initiatives that enable them to facilitate sessions with multiple stakeholders to drive measurable results. This role will require impeccable organizational, time management, and communication skills to be able to tailor your communication style based on the audience.
- Bachelor's degree in business, or computer science related degree, Management Information System is preferred
- 1-2 years of customer support within software product industry with proven track record of results
- Advanced knowledge of automotive, vehicle remarketing preferred.
- Ability to thrive in a highly dynamic, fast paced, and collaborative environment requiring a high degree of productivity, adaptability, innovation, and follow through
- Obsessed with continuous and iterative improvements driving superior customer service and strong sense of urgency into resolution on issues.
- Excellent interpersonal, organizational, time management and communication (verbal spoken, written) skills and ability to work collaboratively across all levels of leadership.
- Maintains high level of motivation, performance, and personal integrity aligned with client corporate values.
- Ability to manage simultaneously occurring tasks, projects and programs in a deadline-driven business environment.
- Ability to effectively influence people at all levels of the organization.
- Experience and the demonstrated capability of leading and motivating teams.
- Strong analytical and problem-solving skills with high attention to detail
Desired Skills:
- Active Listening
- Critical Thinking
- Microsoft Office
- JIRA
- Problem Solving
- Basic IT skills
DTS offers excellent compensation package.
Contact:
Pankaj Kumar
Digital Technology Solutions (DTS)
