What are the responsibilities and job description for the Service Desk Analyst- Pontiac, MI position at Digital Technology Solutions?
Job Details
DTS is looking for Service Desk Analyst for our direct client position in Pontiac, MI
Job Description
- Assists user community with the documentation and resolution of requests for service that originate (via phone, email and online) with the IT Service Desk.
- Coordinates assignment of requests with appropriate IT staff to ensure timely and effective resolution.
- ITIL certification preferred.
- Additional Service Center responsibilities duties as required.
- The assignment requires candidate availability Monday through Friday, approximately 40 hours per week, hours 8:00 a.m. - 4:30 p.m.
- New hire will be trained on-site then working remote approximately three days/week & on-site two days/week.
Contact:
Sagar Sahota
Digital Technology Solutions
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