Analyst, IT Support

The Help Desk Technician will apply proven problem solving, customer service, and communication skills to help identify, communicate, and resolve end user issues. This is an onsite position based in our Los Angeles offices and will provide IT support and training to end users on hardware and software both locally and remotely. Some travel may be required to support multiple office locations. This role reports directly to the Associate Vice President.  

Responsibilities

• Resolve Level 1 (L1) and Level 2 (L2) helpdesk tasks and tickets while meeting service level requirements
• Respond to internal support request issues via phone, email, and chat messages
• Collaborate or triage support requests with external vendor support and internal Level 3 (L3) department support
• Respond to system alerts and notifications
• Reviews and/or assigns categorization and priority level of the notification
• Escalate complex or out of service scope assignments to Level 3 (L3) technicians
• Manage local vendor relationships
• Assist with hardware procurement/inventory
• Provide day 1 support for new user onboardings
  
  

Qualifications

• 3 years of experience in an IT support environment
• Advanced software and hardware technical skills
• Experience with Microsoft 365 and Intune managed devices
• Basic Azure administration knowledge such as password and MFA resets
• Experience with Microsoft Teams rooms and Teams Phone system.
• Experience supporting networked environments.
• Flexibility in work schedule – must be able to work overtime/afterhours when needed.
• Strong organizational skills, ability to prioritize tasks.
• Ability to deliver excellent customer service at all levels of the organization and with external partners
• Possess strong organizational, time management and project management skills with a demonstrated ability to work both independently and within a team environment
• Skilled in industry standard business software such as Microsoft Windows, Kace asset management tool and ticketing systems (i.e. Zendesk, Jira, etc.)
• Skilled in supporting mobile devices such as Android and iOS phones
• Exhibit a high level of professionalism and excellent interpersonal skills
• Experience in documenting processes and monitoring performance metrics
• Ability to keep up with technical innovation and trends in IT support
• Ability to lift 40 pounds
  
  

Why Join Us

We are a team of innovators who push each other to grow. If you're looking for a team that invests in you with hands-on projects, paid certifications, and continuous training, we are the right fit.

What We Offer

We offer comprehensive health, dental and vision insurance coverage, PTO, sick leave, gym reimbursement, paid parental leave, 401(k) employer match, and more as part of our benefits package.

The compensation range for this position is for a full-time employee in California. The base salary offered will depend on qualifications, market data and internal equity.

Base Salary Range

$80,000—$120,000 USD

At DigitalBridge, we strive to create an inclusive environment where diverse employees want to work and where they can flourish professionally. In furtherance of our culture, all qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status or any other characteristics protected by law.