What are the responsibilities and job description for the Systems Administrator position at Digitive LLC?
Job Details
Systems Administrator
Onsite - Stevens Point, WI
Onsite - Stevens Point, WI
Contract W2
What are the top skills required for this role?
1. ITIL 4 experience (preferred certified)
2. ServiceDesk Engineer L3
What are the top skills required for this role?
1. ITIL 4 experience (preferred certified)
2. ServiceDesk Engineer L3
Job Description/ Responsibilities:
We are seeking an experienced IT Service Desk Engineer III to join our team on-site at our Stevens Point, WI office
- The ideal candidate will have 6-8 years of IT Service Desk experience, with a minimum of 5 years and an Associate's degree in Information Technology or equivalent experience.
- This role involves providing complex IT Service Desk support. The IT Service Desk Engineer III will serve as the first point of contact for users seeking technical assistance via phone, chat, or the IT Service Desk Portal, troubleshooting issues, performing basic user account administration, and monitoring internal chat resources.
- The engineer will also be responsible for preparing laptop computers and other peripherals for shipment to associates.
- The candidate must possess excellent interpersonal skills, advanced technical issue diagnosis abilities, and a strong understanding of networking principles, client configuration, Active Directory, desktop/laptop hardware, Microsoft Windows OS 10, and mobile device configuration/support (Android & iOS).
- Self-motivation and the ability to work in a fast-paced environment are essential. Some travel (less than 10%) to other offices may be required in order to service or transfer equipment.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
