Administrative Assistant

Overview

Dignan Construction is hiring for an Administrator role.

As the Administrator, you will be responsible for providing comprehensive administrative support to a growing business. This role involves managing Lead intake, meeting coordination, invoicing, database cleanliness, general operations, and serving as a central point of communication between various internal and external stakeholders.

With a keen eye for detail, exceptional organizational skills, and effective communication abilities, you will be responsible for streamlining day-to-day operations, anticipating the needs of the business, and contributing to the overall efficiency and success of our growing company. This role demands a proactive and resourceful professional who can thrive in a fast-paced, customer-centric environment, acting as a key liaison between various internal and external stakeholders.

Responsibilities

Key Business Development Support Responsibilities

• Support ongoing maintenance and cleansing of Lead/Customer database.
• Support email and phone activities for key Leads, maintaining positive relationships and ensuring communication is timely and on-brand.
• Drive lead intake process, conducting initial qualification of Leads and import of Leads into the database.
• Prepare digital and physical materials to support in-home consultations.
• Support contracting process, including completing key details, routing documents for review and signature, and keeping contracts properly organized in the database.

Project Management Support Responsibilities

• Support customer onboarding activities, spanning communication, database management, and other activities.
• Support customer materials selection process including communication, database management, document creation, and other activities.
• Setup invoice schedules in the database based on Contract data and ensure due diligence around account data sync with Quickbooks Online.
• Support project closeout activities.
• Support upfront communication with subcontractors and process to maintain records throughout jobs to support the audit process.
• Process vendor and subcontractor payments on a weekly basis.
• Support the field in managing returns, including printing shipping labels, dropping off shipments at shipping locations, and tracking returns.
• Support printing and distribution for proximity marketing for active jobs.

General Operations Responsibilities

• Track and order office supply materials as needed (e.g., folders, paper, printer ink/toner, etc.)
• Lead additional, ad hoc operationally focused projects, as deemed necessary.

Ideal Background

• Associates or Bachelor's Degree.
• Three (3) to five (5) years of proven experience in Administrative positions.
• Strong proficiency in Google Workspace and/or Microsoft Office Suite, with minimum of 1 years of day-to-day experience working in Google Sheet and/or Excel.
• 1 years of end-user experience in Enterprise CRM software.
• Strong sense of urgency and responsiveness to tasks, initiatives, and requests.
• Strong written, oral, and aural communication skills.
• Exceptional organizational and multitasking abilities.
• Passion for learning and self-awareness around areas for growth.
• Ability to receive and apply constructive criticism and to manage conflict in a professionally mature manner.
• Self-motivation and ability to overcome hurdles with reasonable guidance.
• Knowledge of construction/remodeling or general trades business.

Why Join Dignan Construction

Dignan Construction is a small, thriving local business that is in high-growth mode. Dignan Construction has earned a reputation as one of the top residential construction companies in the New Hampshire Seacoast region, delighting customers with high-quality bath, kitchen, and general remodeling solutions. Be part of a growing and winning team, committed to professional excellence and development.

Dignan Construction is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status, or any other characteristic protected by law.

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Expected hours: 40 – 50 per week

Benefits:

• Life insurance
• Paid time off
• Retirement plan

Schedule:

• 8 hour shift

Experience:

• Microsoft Excel: 1 year (Preferred)

Ability to Commute:

• Portsmouth, NH 03801 (Required)

Work Location: In person

Salary : $18 - $22