Appointment Scheduler

Description

Maintains regular attendance and punctuality. Receives all calls or requests for appointments to the various clinics. Assigns the date and time for the appointment and enters this information in the RPMS appointment system. Makes appointments for patients referred from clinics for follow-up appointments or new visit appointments, consults or specialists. Gives patients instructions regarding appointments, as well as special preparatory instructions as to what is expected of the patient for specific appointments and procedures. Conducts exit interviews with patients to determine whether or not the patient understands the treatments, follow-up instructions, medications and return or referred appointments. If clarification is needed, routes the patient back to the appropriate department or provider. Verifies patient demographics in RPMS and directs patient to Purchase Referred Care and Patient Benefits Coordinators as needed. Assures proper routing as the patients arrive for appointments. Maintaining open communication with the Patient Access Department, Appointment Clerks, and the Revenue Cycle Manager as well as other departments and personnel. Refers patients to Patient Benefit Coordinator if the patient has no insurance coverage or needs coordination of benefits. Receives and screens incoming calls for the Outpatient Clinics directing them to their proper destinations, handles requests for routine information personally, and refers all non-routine requests to the proper staff person. Maintains, purges, schedules and mails patient waiting list for all medical and specialty clinics in a timely manner. Manages DNKA and no-show appointment list and reschedules in a timely manner. Maintains strict guidelines when scheduling for all medical and specialty clinics. Receives orders and schedules ultrasound appointments in a timely manner according to availability.  Some knowledge of OB scheduling according to provider notes.  Assists providers with clerical duties such as faxing documents, copying, etc.  Upholds all principles of confidentiality and patient care to the fullest extent. Adheres to all professional and ethical behavior standards of the healthcare industry.  Adheres to WIHCCs Personnel Policies and Procedures, departmental policies, rules, and regulations.  Interacts in an honest, trustworthy and dependable manner with patients, employees, visitors, and vendors.  Possesses cultural awareness and sensitivity.  Maintains compliance with all Human Resources requirements.  Performs other duties as assigned.

Qualifications

High School Diploma or GED. Six months prior experience with inpatient/outpatient registration. Bilingual skills in English and Navajo language preferred. Must maintain a valid unrestricted and insurable driver’s license. Must successfully pass a background investigation and maintain suitable requirements for a Child Care position. This position is considered as a Child Care position, which requires a satisfactory background check investigation and is subject to the requirements of the Indian Child Protection and Family Violence Prevention Act, as amended (henceforth referred as the ICPFVP Act).

Salary : $18