What are the responsibilities and job description for the CDI Endpoint Services Administrator position at Dillard's?
THE OPPORTUNITY
CDI Contractors, LLC is a progressive construction management company that uses cutting-edge technology to successfully deliver the highest quality projects across a wide variety of industries. We're looking for a candidate who will work closely with all divisions in CDI as well as our parent company's IT Teams. CDI is looking for a hard-working, self-motivated individual to support our area customers.
To be successful in this role, you must be an excellent communicator and very organized. The Endpoint Services Area Administrator is responsible for installing, maintaining, upgrading, securing, and supporting computer endpoints, Apple mobile devices and peripherals throughout the enterprise while assisting users with technical support of the operating systems, applications, and other related technology.
CDI Employees Enjoy :
Paid Time off
Health Insurance
Dental / Vision
Multiple Life Insurance Options
Disability and other Elective Insurance
401k
WHAT YOU WILL DO
Support for all end users in CDI's environment
Maintain compliance with PCI and other Security Requirements
Installation, configuration, and sustained usability of computers, their associated peripheral equipment, and software within established standards and guidelines
Track and resolve endpoint vulnerability issues
Use available tools to load Operating Systems and to install / repair applications
Test OS updates, application upgrades, and new products prior to installation in production environments
Coordinate implementation of software and hardware changes
Quickly troubleshoot problems to isolate the cause
Interface with other CDI's associates, both technical and non-technical
Roll out iPhone and iPad devices and upgrades for all users
Work with 3rd party vendors for installation / support of software applications and hardware solutions
Work with our parent company to remedy vulnerability issues on Workstations and Laptops
Use available tools to monitor endpoints for proactive issue remediation
Follow group standards and policies
Keep physical inventory and installation records current
THE SKILL SET
Authorization to work in the United States without sponsorship
Ability to work onsite at Corporate Headquarters in Little Rock, AR
Previous experience installing and supporting hardware, operating systems, applications, and peripherals
Ability to listen to users' issues and help find a solution
Excellent customer service skills
Self-motivated with a positive attitude
Solid understanding of TCP / IP network concepts
Clear, open communication coupled with strong problem-solving & analytical skills
Proficient with Windows 10, Windows 11, and Apple mobile operating systems
Proficient with scripting tools, ticketing systems, and other related applications
Familiar with networking concepts
Basic hardware troubleshooting skills
Ability to maintain poise and efficiency during hectic situations
Ability and desire to adapt to changing technologies
Ability to work independently and in teams while managing multiple deadlines
Ability to plan and manage changes in a production environment while minimizing user impact
Must be available to work outside of regular business hours as needed
Ability to lift 50 lbs
No immigration sponsorship (ex. H-1B, TN, STEM OPT) is available for this position
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