What are the responsibilities and job description for the Customer Service Rep/Dispatcher (Weekends) position at Dilling Heating, Cooling, Plumbing & Electrical?
Overview
Join Our Team as a Dispatcher/Customer Service Representative!
Are you ready to be part of a dynamic team that keeps things running smoothly? Dilling is on the lookout for enthusiastic and organized individual to join our growing team! If you thrive in a fast-paced, high-volume environment and love helping others, this role could be perfect for you. Let’s make every day impactful—together!
Position Details:
- Pay Range: $17.00/hr - $25.00/hr
- Schedule: Friday - Monday, 7:30 AM – 6:30 PM
- Work Environment: Friday & Monday in office, Saturday & Sunday remote
- Training: M-F 8 AM - 5 PM for approximately 2 weeks (depends on experience)
Why Join Us?
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- Weekly Pay & Paid Training
- Medical, Dental, Vision Insurance
- Health Savings Account
- Short & Long Term Disability
- Company Paid Life Insurance
- PTO including vacation, sick and holiday
- Matching 401(k) & ROTH IRA
- On-going training & development, growth opportunities
What You’ll Do:
- Deliver exceptional customer service in every interaction.
- Work as part of a collaborative, supportive team.
- Manage a busy dispatch switchboard, scheduling and routing technicians based on their expertise and customer needs.
- Process payments over the phone efficiently and accurately.
- Drive revenue and help achieve team goals.
- Coordinate with management on service, sales, and installation calls.
- Handle customer inquiries to book calls or address issues directly.
- Make a difference by helping others—and feel great doing it!
What We’re Looking For:
- Two years of dispatch experience preferred, but we’re willing to train the right candidate!
- Strong call center and customer service skills are a must.
- Ability to thrive in a fast-paced environment and prioritize tasks effectively.
- Familiarity with ServiceTitan software is a big plus!
Why This Role Matters: As a dispatcher, you’re the heartbeat of our operations, ensuring our technicians are where they need to be, and our customers’ needs are met efficiently. You’ll be instrumental in creating seamless experiences for both our team and the customers we serve.
Ready to Apply? Join a team that values your skills, supports your growth, and makes every workday meaningful. We’re excited to hear from you!
May conduct a pre-employment background check and drug test, subject to applicable law
Salary : $17 - $25
