What are the responsibilities and job description for the Branch Manager position at Dillon Supply Company?
Dillon Supply Company is the Southeast’s leading Steel, Industrial, Safety, PVF, and Storage and Handling service provider for both industrial and contractor B2B customers. We are a service first company that focuses on supporting our customer’s needs with our experienced staff and industry leading products and services. Dillon has been headquartered in Raleigh, NC for over 100 years, with branch locations throughout the southeast. We are looking for dedicated new team members to continue building our legacy.
Our mission is to grow a healthy Dillon Supply that supports our customer’s capabilities and growth. Our own efficiency, a constant work in progress, and our strong customer service should help our customers operate better and safer today than yesterday. Our stability and growth will improve our employee experience as well as our
customer's.
Branch Manager Role
The Branch Manager shall be responsible for the daily planning and directing of resources within the branch to reach assigned sales, profitability, and operational goals. This includes profit and loss responsibility as it relates to branch performance. The Manager is responsible for obtaining from the assigned territory the Company's share of the market for each of the product lines represented. The recommendations and decisions made by this person will have an organization-wide impact.
Competitive Salary with a Bonus based on Branch Performance, Full Medical Benefits, 401K Match, and PTO Package
Responsibilities
- Review sales and margin reports regularly to identify areas of improvement.
- Maintain the appearance and safety of the store, warehouse, and property.
- Maintain staff, resolving issues where needed and completing evaluations.
- Continuously train new and existing employees to build team strengths.
- Ensure inventory remains organized and accurate, continuously tracking open and unconfirmed items.
- Resolve returns between customers, freight carriers, and manufacturers.
- Spread brand awareness and recognition through customer relationships and events.
- Conduct branch and territory reviews with your team, reviewing performance to plan and creating action plans for improvement.
Requirements
- 1-5 Years experience in a managerial role
- Experience working in and/or with customers in Industrial, Steel, and/or Commercial Construction
- 2-3 Years experience in outside and/or inside sales/customer service
- Financial Literacy (P&L, financial reports)
- Microsoft Office Suite Proficiency (Word, Excel, Outlook, PPT)
- Preferred – Territory planning and/or allocation of customers/accounts/resources
- Communication and Presentation Skills
- Coaching Skills
- Ability to multitask, switching between tasks quickly and seamlessly
- High level of organization to a accomplish a large number of tasks with accuracy while prioritizing
- Problem solving skills with the ability to prioritize
Work Environment and Physical Demands:
This role works in an office environment with some time spent in a warehouse environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. While performing the duties of this role, the employee is regularly required to talk or hear. The employee is frequently required to stand, walk, use hands to finger, handle, or feel and reach with hands and arms. The employee may be required to lift up to 20 pounds independently and up to 50 pounds with assistance. While in a warehouse setting, the employee may be exposed to the outdoor weather temperature and loud noise. This role may require some weekend or late-night work as the employee is the sole manager responsible for the location’s operation and emergency response. Travel requirements are up to 25% of the role.
Dillon Supply Company is an Equal Opportunity Employer. Dillon does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
