What are the responsibilities and job description for the Key Accounts Manager position at Dillon Supply Company?
Position: Key Account Manager
Dillon Supply Corporate Office – 440 Civic Blvd Raleigh, NC 27610
Dillon Supply Company is the Southeast’s leading steel and construction supply service provider for both industrial and contractor B2B customers. We are a service first company that focuses on supporting our customer’s needs with our experienced staff, industry leading products, and top resources. Dillon has called the triangle home for over 100 years, and we are looking for dedicated new team members to build our legacy for the next 100.
Purpose of Role – The Key Account Managers’ priority is to lead in all phases of the sales and service experience to support revenue growth and lasting partnerships with our customer base. Key Account Managers serve customers by working along beside them, helping address their critical needs, and pairing our key resources to those needs. Key Account Managers work with our topmost technical customer base and find ways to wow them with service.
Job Summary: The Key Account Manager will be responsible for managing and nurturing relationships with our most important clients. This role requires a deep understanding of our products and services, as well as the ability to provide technical support and solutions tailored to our customers’ needs. The ideal candidate will be a proactive problem-solver with excellent communication skills and a passion for delivering outstanding customer service. A Key Account Manager will set & conduct meetings to understand our top client needs and design plans to meet those needs while hitting sales targets assigned internally.
Experience Required:
Dillon Supply Corporate Office – 440 Civic Blvd Raleigh, NC 27610
Dillon Supply Company is the Southeast’s leading steel and construction supply service provider for both industrial and contractor B2B customers. We are a service first company that focuses on supporting our customer’s needs with our experienced staff, industry leading products, and top resources. Dillon has called the triangle home for over 100 years, and we are looking for dedicated new team members to build our legacy for the next 100.
Purpose of Role – The Key Account Managers’ priority is to lead in all phases of the sales and service experience to support revenue growth and lasting partnerships with our customer base. Key Account Managers serve customers by working along beside them, helping address their critical needs, and pairing our key resources to those needs. Key Account Managers work with our topmost technical customer base and find ways to wow them with service.
Job Summary: The Key Account Manager will be responsible for managing and nurturing relationships with our most important clients. This role requires a deep understanding of our products and services, as well as the ability to provide technical support and solutions tailored to our customers’ needs. The ideal candidate will be a proactive problem-solver with excellent communication skills and a passion for delivering outstanding customer service. A Key Account Manager will set & conduct meetings to understand our top client needs and design plans to meet those needs while hitting sales targets assigned internally.
Experience Required:
- Bachelor’s degree in Business, Marketing, Communications or a related field.
- Proven experience as a Key Account Manager or in a similar role within the industrial supply or distribution industry.
- Strong technical knowledge of industrial products and solutions.
- Excellent communication, negotiation, and interpersonal skills.
- Proficient in customer business presentations.
- Great public speaker with strong oration skills.
- Excellent customer service skills and ability to start and build relationships.
- Ability to work independently and as part of a team.
- Proficiency in CRM software and Microsoft Office Suite.
- Strong analytical and problem-solving abilities.
- Willingness to travel to meet with clients and attend industry events.
- Customer and branch related travel will be 40% of time with overnight stays from time to time required. This travel is generally limited to NC, SC, and VA.
Primary Function of Role
- Primary function is to help drive relationships with our customers that will result in revenue growth and profitability growth.
- Serve as the primary point of contact for key client’s high level contacts, addressing inquiries, resolving issues, and providing technical support.
- Collaborate with internal teams, including sales, technical support, and logistics, to ensure seamless service delivery.
- Map out a sales and activity pipeline that details strategic customer visits and calls to facilitate business meetings.
- Prioritize meetings with top level clients and map out strategic meetings with A, B, and C customers.
- Identify opportunities for account growth and work with clients to implement solutions that drive mutual success.
- Conduct regular account face to face business reviews and provide clients with updates on new products, services, and industry trends.
- Prepare and present reports on account performance, customer feedback, and market insights to senior management.
- Stay informed about industry developments and competitor activities to identify potential threats and opportunities.
- Help facilitate customer requests, quotes, orders, and help drive relationships with our customers.
- Employee develops accounts by checking customer's buying history; suggesting related and new items; explaining technical features.
- Resolves customer complaints by investigating problems; developing solutions and working internally to limit future exposure to similar issues.
- Accomplishes department and organization goals via designing and driving sales initiatives with customers.
- Strong will of doing what it takes mentality for customer service.
- Ability to prospect new clients and ask for referrals from current customers.
- Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training.
- Meeting all client needs and deliverables according to proposed timelines.
Role will report to Key Account Group Manager.
This role is an in office full time role.
A competitive salary, bonus plan, health, dental, and 401k matching available.
