What are the responsibilities and job description for the Electronic Banking (E-Banking) Specialist I position at Dime Community Bank?
Summary: Dime Community Bank is hiring an Electronic Banking (E-Banking) Specialist I to be based at its Headquarters in Hauppauge, Long Island. The E-Banking Specialist I is responsible for the daily operations in the Electronic Banking area which includes debit card, ATM, and real-time payment functions.
Salary commensurate with experience, ranging from $40,000 to $45,000 annually. The exact compensation may vary based on relevant experience, skills, education, training, licensure and certifications, and location.
All applicants must attach a resume.
Responsibilities:
- Daily and monthly settlement balance of Electronic Banking General Ledgers, which includes debit card, ATM, and real-time payment settlement accounts.
- Monitor performance of fraud alert monitoring rules by reviewing reports and monitoring fraud trends. Communicate and recommend rule changes as needed to management and Risk Management.
- Process incoming POS, ATM, ACH, and Real-Time payment disputes received from Provide feedback to retail branches/Private Banking and request additional information if needed. Submit and process requests to recover funds from other financial institutions as needed.
- Perform daily quality assurance monitoring of maintenance performed by other Electronic Banking
- Process requests related to debit card servicing, including limit increase requests, block placement and removal requests, status changes, and special handling card requests.
- Respond to inquiries from retail branches about debit card instant issue machines and assist with basic troubleshooting. Monitor inventory and place orders for supplies as requested by branches for card machines.
- Communicate to 3rd party vendors such as Fiserv any questions and issues that arise in servicing our customers and reconciliation of Electronic Banking general ledgers.
- Maintain knowledge of and comply with regulations that include, but are not limited to, overdraft protection, Reg E, Reg D, Bank Secrecy Act (VSA), Reg CC, Gramm-Leach-Bliley Act (GLBA) and Non-public Personal Information (NPPI) regulations, Right to Financial Privacy ACT (RFPA) identify theft red flags, Unfair Deceptive or Abusive Acts or Practices (UDAAP), Financial Elder Abuse, OFAC.
- Provide an exceptional customer service experience to both internal and external customers.
- Escalate issues of concern or matters of potential loss to
- Monitor department’s email box and respond in a professional and timely
- Perform other duties as required by business
Qualifications:
- College degree preferred.
- Minimum 1 year banking experience preferred.
- Self-starter with demonstrated ability to work both independently and efficiently.
- Outstanding time management skills and interpersonal skills
- Ability to work with all levels within the organization.
- Possess excellent oral and written communication skills.
- Must be organized, detail oriented and exhibit flexibility and willingness to work at a rapid pace.
- Excellent critical thinking and problem-solving skills.
- Proficiency in Microsoft Office. Experience with banking third-party platforms preferred.
- Must be able to find a high-volume, dynamic, and team-focused environment engaging.
- Must comply with all state and federal regulations.
Salary : $40,000 - $45,000
