Manager of Customer Acquisition

Summary of Functions

The Manager of Customer Acquisition will be a critical part of the Dimension Origination Team. Reporting to the Director of Origination, the Manager of Customer Acquisition will step in once projects have reached Notice to Proceed to oversee customer origination efforts for Dimension's community solar projects, ensuring that the projects are 100% fully subscribed by the time they reach commercial operation. You will be responsible for driving revenue growth by supporting subscriber acquisition from residential, commercial, and industrial customers. Working alongside experienced members of the Origination Team, you will also accelerate Dimension's engagement with low-income communities and develop new strategies to expand access to renewable energy.

Essential Duties and Responsibilities

• Responsibility for the performance of project subscription partners and the origination of subscription contracts. Management of this scope will include:
• Implementation of all processes, protocols, and guidelines with subscription partners to ensure customers are efficiently acquired and managed;
• Day-to-day management of subscription partners, including participation in weekly or bi-weekly calls, management of customer marketing and enrollment strategies and monitoring of subscription progress across various platforms;
• Contract management including review, validation, and approvals of all payments to subscription partners in accordance with terms agreed in the applicable contract;
• Developing and executing QA/QC processes with each partner to ensure that all customers being acquired are validated as meeting applicable program requirements;
• Collaboration with Dimension's Community Engagement team to support various Dimension channel partner origination efforts with partners including non-profits, community-based organizations, and corporate channel partners; and
• Leading and managing a regular update call for each relevant market.
• Channel partner support and management
• Take over the day-to-day relationship with channel partners once partnership agreements have been executed and customer origination structures are in place
• Manage all processes and reporting in relation to channel partner subscription activities
• Increase channel partner success by developing new, innovative strategies to help them succeed in enrolling customers for Dimension projects
• Community partner support
• Increase community partner success by developing new, innovative strategies to help them succeed in enrolling customers for Dimension projects
• Developing Dimension’s subscription partner strategy in new markets. This will include supporting and driving the following processes:
• Evaluating different subscriber strategies and identifying those strategies that will maximize revenue for Dimension and produce the highest project returns
• Supporting the Director of Origination in the development of subscriber acquisition strategies in new markets, in collaboration with the Business Development and Policy teams;
• Supporting the Director of Origination in RFQ/RFP preparation, distribution, and evaluation of subscription partners in new markets;
• Integrating various marketing and enrollment partners (non-profits, municipalities, etc.) with the lead subscription partner.
• Managing transition of projects from Origination/Development to Finance/Construction. This will include the following activities:
• Support financing due-diligence requests and providing updates in relation to the achievement of subscription-related milestones;
• Manage all subscriber documentation and data handoff from Origination to Asset Management ahead of Commercial Operation.

Qualifications

We are looking for highly motivated individuals who want to be part of a fast-paced, dynamic company poised for growth in one of the country’s most rapidly changing industries. This role requires forward-thinking, innovative approaches and comfort with complexity and uncertainty. Additionally, we are looking for team members with:

3-5 years of experience in account management

Preference for experience renewable energy, finance, real estate, or a similarly relevant field

Contract management experience, including an understanding of how to manage partners to achieve optimal results for the company and ability to leverage contractual levers to drive partner performance

Project management experience with strong organization and time management abilities

Self-motivated with the ability to manage diverse relationships and multiple, complex projects simultaneously

Preference for candidates with graphic design skills and experience who can create mock-ups for websites, digital flyers, customer e-mails, and other direct-to-consumer marketing content to support Dimension's channel partners

Excellent communication skills in both oral and written English

Quantitative capability and hunger to learn

Ability to effectively operate with high energy and flexibility in a fast-paced, constantly evolving team environment

Creativity and critical thinking skills to tackle a variety of challenges from the industry level to client specific

Excel, Word and PowerPoint skills

Bachelor's degree required

Physical Demands

Though Dimension believes in overall work/life balance, we also know that success requires short term imbalances. Long hours will be needed from time to time as dictated by project deadlines. We also prize the teamwork and collaboration that comes with being in the same office as coworkers and expect the Manager of Customer Acquisition will be in office four days per week. Some travel will also be required, but it should not exceed 1-2 days per month on a normal basis.