A/V Operations Manager

Description

SUMMARY

DI exists to liberate people from mediocre experiences. Our people make the remarkable possible through an unwavering display of uncommon commitment each day.

Reporting to the Director of Creative Technology, this role is responsible for the daily operations of our Tech Team. This role constantly assembles and assesses best practices in hardware procurement, inventory management, AV engineering and service to ensure our solutions are consistent, feasible, scalable, timely and innovative.

ESSENTIAL RESPONSIBILITIES/FUNCTIONS may include but are not limited to:

• Leads and manages the A/V Engineering & Install, Tech Service and Hardware Procurement teams
• Along with the Service Manager, this role will oversee the Tech Ops team schedule and assist with the A/V Engineering, Install and Tech Service teams
• Leads utilization, productivity, quality, capacity planning, and workload balancing for A/V Engineering and Install, and Technology Service teams
• Establishes KPI goals for the team and oversees their progress
• Identifies processes, features, and functionalities that can be streamlined, improved upon, and scaled to future projects
• Establishes and implements best practices in quality assurance and user testing
• Mentors the Technology Service Manager to implement best practices to motivate and organize their team and any future manager positions added to the team
• Ensures key processes and reporting are executed
• Builds alignment with other department leads to collaborate effectively
• Drives ongoing team development opportunities while fostering a collaborative and high-performance culture
• Performs annual reviews and provides on-going feedback to team members
• Leads the resourcing for the Tech Service and A/V teams to fulfill the tech installation and service needs of clients
• Responsible for hiring and onboarding of new team members for A/V Engineering and Tech Service teams
• Creates and maintains a healthy and satisfying work culture within the department
• Works closely with the Creative Studio, Technology, Engineering and Project Management teams to ensure best practices are followed for system design, installation, and service
• Sources and oversees any subcontract resources needed to complete a Technology project
• Works closely with the Director of Creative Technology to manage the A/V, service and tech hardware budget for the Technology team. 
• Manages tech hardware inventory and associated budget in anticipation of client needs involving short timelines or hardware with long lead times
• Works closely with the Sales and Client Development teams to maintain visibility to client touch points via Tech service needs

KNOWLEDGE/SKILLS/ABILITIES

• Excellent analytical and management skills
• Strong critical thinking and problem-solving skills
• Ability to collaborate effectively across multiple technical teams and departments
• Ability to integrate technical solutions that meet broader business and project objectives
• Comfortable with on-site activities, including project site checks, installations, and occasional off-site client meetings
• Leads with empathy and clear direction, effectively managing diverse team members and skill sets
• Supports team members in executing projects under tight deadlines, maintaining high performance in a fast-paced, dynamic environment
• Exemplifies a positive attitude and a collaborative, team-oriented approach
• Demonstrates strong verbal and written communication, with exceptional listening skills
• Meticulous attention to detail, with the ability to multitask as needed
• Committed to the Technology team’s success and actively promotes a positive team and company culture at DI
• Accountable for Technology AV Engineering / Install team’s success and performance
• Proficient in latest technology for systems and management
• Proficient in Microsoft Office Suite or related software
• Thorough understanding of IT and practical applications to support the company’s goals

EDUCATION/CERTIFICATIONS/EXPERIENCE

• Bachelor’s degree in Computer Science or related program required
• 10 years of experience or a combination of education and experience in the commercial technology (A/V integration) industry
• 5 years of experience in managing a department specifically in Operations

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• The employee is occasionally required to reach with hands and arms and stoop, kneel, climb, crouch, or crawl
• The employee must be able to occasionally lift and/or move up to 75 pounds
• Specific vision abilities required for this job include close vision, distant vision, color vision, peripheral vision, depth perception and the ability to adjust focus
• Employee must be able to talk and hear

WORK ENVIRONMENT

Due to our onsite Fabrication process, the work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job. While performing the duties of this job, employee may be exposed to wet and/or humid conditions, moving mechanical parts, fumes or airborne particles and outside weather conditions. 

INTERESTED IN JOINING OUR TEAM?

Permission to play at DI starts with the ability to be a team player, possess a positive attitude while under a tight deadline and demonstrate an uncommon commitment to your work. Please visit our website (www.dimin.com) to see some of the amazing work we do!

This is a salary (exempt) position. DI offers a full benefit package including Medical, Dental and Vision insurance along with Short and Long Term Disability, Life Insurance and Supplemental Accident, Critical Illness and Hospital Indemnity. Additionally, we offer a 401(k) with a match, Health Savings Account match, Paid Time Off (PTO), 8 paid holidays plus an employee chosen Floating Holiday annually, and paid Parental Leave. Please submit a cover letter, resume and salary requirements. No phone calls please. A full list of available opportunities can be found at: www.dimin.com/jobs.

In 2018, DI incorporated the Great Game of Business principles into the way we do things. The program is designed to create a business of business people, provide transparency into company performance and directly tie daily behavior to impact DIs performance. GGOB allows for the potential of quarterly bonuses as company goals are achieved.

Candidates must be able to pass a pre-employment drug test and hold a valid driver's license. Dimensional Innovations is an Equal Opportunity Employer and depends on diversity of ideas, skills and perspectives to solve the world's toughest creative challenges, encouraging and amplifying every voice so we can create remarkable experiences for all.

Qualifications