What are the responsibilities and job description for the Automotive Warranty Cancellations Rep position at Dimmitt Automotive Group?
Clearwater, FL 33759
Posted: 01/10/2025
Employment: Full-time, Non-exempt
Pay: 18.00-22.00/hr
Department: Accounting
Experience: Intermediate
Company Description
Dimmitt has served the Florida Gulf Coast for over 100 years building generations of loyal customers and associates that have helped us get where we are today. Legacy, history, and lifestyle automotive are ingrained into the Dimmitt name, and Richard Dimmitt has proudly represented the family with an area network of dealerships spanning from Crystal River in the north, to St. Petersburg and Sarasota in the south. Join us today and let Dimmitt be the key to your success!
Job Description
Group Benefits eligibility for full-time associates is 1st of month after 60 days. The plan includes:
Posted: 01/10/2025
Employment: Full-time, Non-exempt
Pay: 18.00-22.00/hr
Department: Accounting
Experience: Intermediate
Company Description
Dimmitt has served the Florida Gulf Coast for over 100 years building generations of loyal customers and associates that have helped us get where we are today. Legacy, history, and lifestyle automotive are ingrained into the Dimmitt name, and Richard Dimmitt has proudly represented the family with an area network of dealerships spanning from Crystal River in the north, to St. Petersburg and Sarasota in the south. Join us today and let Dimmitt be the key to your success!
Job Description
- Warranty Cancellation Processing:
- Review and process warranty cancellation requests promptly and accurately.
- Verify customer information and documentation to ensure compliance with company policies and state regulations.
- Calculate refund amounts and ensure proper disbursement to customers or financial institutions.
- Customer Interaction:
- Handle inbound and outbound communications regarding warranty cancellations.
- Provide clear explanations of cancellation policies, procedures, and refund timelines.
- Address customer concerns or disputes with empathy and professionalism.
- Recordkeeping and Reporting:
- Maintain detailed and accurate records of all transactions and communications.
- Generate and submit reports related to cancellations and refunds as required.
- Collaboration:
- Work closely with the finance, sales, and customer service teams to ensure seamless processes.
- Liaise with external partners, such as dealerships and financial institutions, as needed.
- Compliance and Improvement:
- Stay up-to-date with warranty policies, legal requirements, and industry trends.
- Identify opportunities for process improvement and contribute to team efficiency.
- High school diploma or equivalent; additional education in business or a related field is a plus.
- Previous experience in automotive warranty processing, customer service, or related roles preferred.
- Strong attention to detail and accuracy in handling transactions and documentation.
- Excellent communication and interpersonal skills to manage customer interactions effectively.
- Proficiency with computer systems and software, including Microsoft Office Suite and CRM tools (CDK highly preferred).
- Ability to work independently and as part of a team in a fast-paced environment.
Group Benefits eligibility for full-time associates is 1st of month after 60 days. The plan includes:
- Medical
- Health Savings Account
- Telehealth
- Dental
- Vision
- Basic Group Life and AD&D – Employer Provided
- Voluntary Life Insurance – Employee / Spouse / Child(ren)
- Long Term Disability
- Short Term Disability
- Accident/Critical Illness
- 401(K) - 3% Company Match on First Day of Enrollment / 10% vested after 1 year and 100% vested after 2 years
- Employee Assistance Program
- Paid Holidays
- Paid Vacation
- Associate Discounts on Vehicle Purchases, Parts, and Service
